Ada
7.4 /10

What is Ada?

Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.

Company Details


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Awards & Recognition

Ada won the following awards in the Chatbots category

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Ada Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ada.

85 Likeliness to Recommend

1
Since last award

93 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ada?

3% Negative
3% Neutral
94% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Caring
  • Respectful

Feature Ratings

Average 79

Scheduled Availability

85

Integration With CRM

83

Workflow Processing

82

Application Programming Interface

81

Leads Generation

80

Multi-channel

77

Learning and Adaptability

76

Knowledgebase

75

Personalized Service

75

Natural Language Processing

72

Voice or Text Input

72

Vendor Capability Ratings

Average 78

Vendor Support

83

Usability and Intuitiveness

83

Ease of Implementation

82

Business Value Created

82

Quality of Features

81

Availability and Quality of Training

77

Ease of Customization

76

Ease of IT Administration

75

Ease of Data Integration

75

Breadth of Features

74

Product Strategy and Rate of Improvement

74

Ada Reviews

Filipe C.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2024

Great tool

Likeliness to Recommend

10 /10

What differentiates Ada from other similar products?

Slick UI, intuitive system and good instructions

What is your favorite aspect of this product?

Translation

What do you dislike most about this product?

Price and availability

What recommendations would you give to someone considering this product?

To receive the accreditation and training

Pros

  • Performance Enhancing
  • Friendly Negotiation
  • Continually Improving Product
  • Reliable

Eric W.

  • Role: Operations
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Provide better CX with an easy to use UI

Likeliness to Recommend

9 /10

What differentiates Ada from other similar products?

ADAs UI allows for non-technical users to create content and manage the system with ease. The intuitive back end makes for fast updates and flexibility of content. There are multiple use cases, including proactive campaigns, call, chat and email deflection and 24 hour support through self-service. The Customer relationship team is attentive, informative and professional.

What is your favorite aspect of this product?

My favorite aspect is the easy to use back end. The ability to create and deploy content quickly is critical. Cross-training time is also reduced as the learning curve is much lower than some other products the require a technical background.

What do you dislike most about this product?

Support is sometimes slow for requests as they need to be road mapped. Often times new features take precedence over fixing existing functionality.

What recommendations would you give to someone considering this product?

The biggest recommendation that I have is to involve your entire organization in the on-boarding process. This way they all have a stake in the product and have buy-it to the use. Also ensure that ADA can be deployed on high visibility/traffic pages.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ezra M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Fantastic Product!

Likeliness to Recommend

9 /10

What differentiates Ada from other similar products?

Easy and Efficient Workflow Processing

What is your favorite aspect of this product?

Integration With CRM is great Ease of implementation and deployment

What do you dislike most about this product?

The drag and drop sometimes can be messy.

What recommendations would you give to someone considering this product?

Ada is an amazing conversational platform that will enable effective interaction among colleagues and clients. It is also a great marketing tool.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Inspires Innovation

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