Alchemer LLC

Alchemer

7.8 /10

What is Alchemer?

Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.

Company Details

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Alchemer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alchemer.

89 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alchemer?

5% Negative

10% Neutral

85% Positive

Pros

Respectful
Performance Enhancing
Acts with Integrity
Enables Productivity

Feature Ratings

Average 80

Questionnaire Design/Survey Builder

Customizable Branding

Collaboration

Templates & Question Library

APIs and Integration

Branching and Logic

Multi-Media Support

Mobile Support

Role and User Management

Multi-Channel Distribution

3rd-Party Integrations

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Voice of the Customer

Score 7.1

View Alchemer in this category (opens in a new tab)

Alchemer Reviews

Lenos D.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Effectively Approach for SMS Support

Likeliness to Recommend

7 /10

What differentiates Alchemer from other similar products?

The message delivery from the tool is immediate

What is your favorite aspect of this product?

The innovative ideas are accurately shared across the company

What do you dislike most about this product?

The dynamics in communication are captured by the app.

What recommendations would you give to someone considering this product?

The efficiency in allowing communication is the most significant aspect of this process

Pros

Efficient Service
Inspires Innovation
Reliable
Enables Productivity

Juan C.

Role: Consultant
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

10 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Cons

Slower Product Innovation
Less Effective Service
Wastes Time

Leslie W.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Intuitive; lacks features included by competition

Likeliness to Recommend

8 /10

What differentiates Alchemer from other similar products?

Alchemer is one of the easiest survey platforms to use right out of the gate. The drag and drop survey builder interface is intuitive, and someone with prior experience with any of the popular survey platforms should be able to pick it up very quickly.

What is your favorite aspect of this product?

It's ease of use. We could build and launch surveys to our player base within an hour. It integrated well with our mobile game apps, so we were able to pop an interstitial in any game with a direct link to an Alchemer survey.

What do you dislike most about this product?

I found the dashboarding and report-creating features highly lacking, especially when compared to their major competitors. I was not able to customize charts or widgets in the dashboards to my liking or internal brand specifications, and I found the dashboard product often lagged significantly or froze altogether.

What recommendations would you give to someone considering this product?

Alchemer is a wonderful tool for basic survey research needs. It doesn't have all the bells and whistles that its competitors have, and customization and complex logic are a bit lacking, but it's VERY easy to learn and use and is cost-effective for businesses. Do your homework and ask for product demos using your own data to ensure that your business-critical complex skip logic requirements, reporting/dashboarding requirements, and/or API data passing needs can be met with the base product.

Pros

Respectful
Reliable
Enables Productivity
Effective Service

Cons

Slower Product Innovation
Commodity Features
Inhibits Innovation

Alchemer

What is Alchemer?

Company Details

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Awards & Recognition

Alchemer Ratings

89 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Alchemer?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

APIs and Integration Has inbuilt APIs allowing access to the database layer without having to go through JDBC/ODBC.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Role and User Management Enable different levels of access and permissions based on role.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Voice of the Customer

Alchemer Reviews

Lenos D.

Effectively Approach for SMS Support

Likeliness to Recommend

Pros

Juan C.

Likeliness to Recommend

Pros

Cons

Leslie W.

Intuitive; lacks features included by competition

Likeliness to Recommend

Pros

Cons

Most Popular Alchemer Comparisons

Google Forms

SurveyMonkey Enterprise

Microsoft Forms

Zoho Survey

Qualtrics CoreXM

Typeform

2
Since last award

Feature Ratings

Questionnaire Design/Survey Builder

Customizable Branding

Collaboration

Templates & Question Library

APIs and Integration

Branching and Logic

Multi-Media Support

Mobile Support

Role and User Management

Multi-Channel Distribution

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training