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Alchemer Logo
Alchemer LLC

Alchemer

7.8 /10
Category
Alchemer
7.8 /10

What is Alchemer?

Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.

Company Details


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Awards & Recognition

Alchemer won the following awards in the Survey Software category

Alchemer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alchemer.

89 Likeliness to Recommend

100 Plan to Renew

86 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alchemer?

5% Negative
10% Neutral
85% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 80

Questionnaire Design/Survey Builder

87

Customizable Branding

86

Collaboration

82

Templates & Question Library

81

APIs and Integration

81

Branching and Logic

81

Multi-Media Support

80

Mobile Support

80

Role and User Management

79

Multi-Channel Distribution

79

3rd-Party Integrations

76

Vendor Capability Ratings

Average 81

Ease of Implementation

86

Business Value Created

86

Ease of Customization

85

Ease of IT Administration

84

Usability and Intuitiveness

83

Quality of Features

81

Breadth of Features

81

Ease of Data Integration

81

Vendor Support

78

Product Strategy and Rate of Improvement

77

Availability and Quality of Training

76

Alchemer Reviews

Lenos D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2024

Effectively Approach for SMS Support

Likeliness to Recommend

7 /10

What differentiates Alchemer from other similar products?

The message delivery from the tool is immediate

What is your favorite aspect of this product?

The innovative ideas are accurately shared across the company

What do you dislike most about this product?

The dynamics in communication are captured by the app.

What recommendations would you give to someone considering this product?

The efficiency in allowing communication is the most significant aspect of this process

Pros

  • Efficient Service
  • Inspires Innovation
  • Reliable
  • Enables Productivity

Juan C.

  • Role: Consultant
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Cons

  • Slower Product Innovation
  • Less Effective Service
  • Wastes Time

Leslie W.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Intuitive; lacks features included by competition

Likeliness to Recommend

8 /10

What differentiates Alchemer from other similar products?

Alchemer is one of the easiest survey platforms to use right out of the gate. The drag and drop survey builder interface is intuitive, and someone with prior experience with any of the popular survey platforms should be able to pick it up very quickly.

What is your favorite aspect of this product?

It's ease of use. We could build and launch surveys to our player base within an hour. It integrated well with our mobile game apps, so we were able to pop an interstitial in any game with a direct link to an Alchemer survey.

What do you dislike most about this product?

I found the dashboarding and report-creating features highly lacking, especially when compared to their major competitors. I was not able to customize charts or widgets in the dashboards to my liking or internal brand specifications, and I found the dashboard product often lagged significantly or froze altogether.

What recommendations would you give to someone considering this product?

Alchemer is a wonderful tool for basic survey research needs. It doesn't have all the bells and whistles that its competitors have, and customization and complex logic are a bit lacking, but it's VERY easy to learn and use and is cost-effective for businesses. Do your homework and ask for product demos using your own data to ensure that your business-critical complex skip logic requirements, reporting/dashboarding requirements, and/or API data passing needs can be met with the base product.

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Effective Service

Cons

  • Slower Product Innovation
  • Commodity Features
  • Inhibits Innovation

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