Alexa Customer Reviews 2024

Alexa

7.6 /10

32 Reviews Write a Review

Claim Software

What is Alexa?

Alexa’s competitor analysis uncovers actionable marketing strategies to drive more traffic.

Company Details

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Alexa Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Alexa.

87 Likeliness to Recommend

4
Since last award

94 Plan to Renew

5
Since last award

84 Satisfaction of Cost Relative to Value

5
Since last award

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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Alexa?

2% Negative

17% Neutral

81% Positive

Pros

Appreciates Incumbent Status
Performance Enhancing
Effective Service
Respectful

Feature Ratings

Average 82

Device and Browser Analytics

Search Engine Optimization

Social Media Analytics

Customer Value Analysis

Data Visualization

Audience Demographics

Paid Search Integration

Conversion Analysis

API Framework

Audience Segmentation

Customer Journey Modelling

Vendor Capability Ratings

Average 80

Ease of Data Integration

Breadth of Features

Business Value Created

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features

Alexa Reviews

𝒮𝒶𝓃𝒹𝓮𝓮𝓅 𝒮.

Role: Consultant
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Alexa from other similar products?

Personalized shopping, calling, messaging, and limited media options. Guest Connect feature for accessing data on a friend’s Echo device.

What is your favorite aspect of this product?

Generally, answers requests promptly, with occasional need for repetition or rephrasing.

What do you dislike most about this product?

worry about voice recordings and privacy.

What recommendations would you give to someone considering this product?

Alexa is Amazon’s personal digital assistant. It lets you control compatible devices using voice commands—for tasks like streaming music, getting news updates, or adjusting smart lights. Since Alexa performs inconsistently on non-Amazon speakers, focus on Amazon Echo devices. These come in various models, each with unique features

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nisha C.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Alexa from other similar products?

better features

What is your favorite aspect of this product?

best in its category

What do you dislike most about this product?

nothing as such

What recommendations would you give to someone considering this product?

as per usability

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shubham S.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

Alexa Review

Likeliness to Recommend

9 /10

What differentiates Alexa from other similar products?

Alexa offers good features compared to other similar products like playing music, checking weather, getting notification info and many things. I can turn off and on the light with my voice command which I think can't be done with other products.

What is your favorite aspect of this product?

Getting notification easily and controlling the devices with voice control is the best feature that I like. It also provides a good report about your performance against other websites.

What do you dislike most about this product?

Sometimes it doesn't understand what I say and updates are also not frequent.

What recommendations would you give to someone considering this product?

Anyone can consider this product if they want to buy a product that can easily control some devices like bulb or TV. Also good for listening music and Video playing

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Alexa

What is Alexa?

Company Details

Need Assistance?

Awards & Recognition

Alexa Ratings

87 Likeliness to Recommend

4 Since last award

94 Plan to Renew

5 Since last award

84 Satisfaction of Cost Relative to Value

5 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Alexa?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Device and Browser Analytics Capture and summarize device and browser information.

Search Engine Optimization Provides targeted recommendations for improving and optimizing a page for organic search rankings (i.e. via A/B testing or multivariate testing).

Social Media Analytics Captures information on social signals from popular services (Twitter, Facebook, LinkedIn etc.).

Customer Value Analysis Predicts customer lifetime value based on past conversions.

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Audience Demographics The ability to capture, analyze and display customer demographic/firmographic data from different channels.

Paid Search Integration Integrates with popular search advertising services (i.e. AdWords) and can make predictive recommendations around areas like keywords.

Conversion Analysis The ability to capture and analyze conversion (transaction) data and conversion paths from the web or associated channels.

API Framework Move data to and from the platform and other customer interaction applications (i.e. Marketing Automation) with ease.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Customer Journey Modelling The ability to effectively model and display customer behaviors or journeys through multiple channels and touchpoints.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Alexa Reviews

𝒮𝒶𝓃𝒹𝓮𝓮𝓅 𝒮.

Fantastic product

Likeliness to Recommend

Pros

Nisha C.

Fantastic product!

Likeliness to Recommend

Pros

Shubham S.

Alexa Review

Likeliness to Recommend

Pros

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Feature Ratings

Device and Browser Analytics

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Customer Value Analysis

Data Visualization

Audience Demographics

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Conversion Analysis

API Framework

Audience Segmentation

Customer Journey Modelling

Vendor Capability Ratings

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