Aloware Customer Reviews 2024

Aloware

7.1 /10

What is Aloware?

Aloware is a modern contact center solution built to triple performance with unlimited calling, texting, and automation. Aloware is the modern contact center solution for sales and support teams around the world. This all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers.

Company Details

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Aloware Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Aloware.

79 Likeliness to Recommend

1
Since last award

92 Plan to Renew

6
Since last award

76 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aloware?

11% Negative

0% Neutral

89% Positive

Pros

Helps Innovate
Trustworthy
Efficient Service
Client Friendly Policies

Feature Ratings

Average 73

Application Integration

Communication Archive

Scheduled Messaging

Text Messaging

Mobile Payments

Marketing Analytics

Social Media Marketing Management

Loyalty Promotions Management

Surveys Feedback

Opt-in

Mobile Marketing Management

Vendor Capability Ratings

Average 76

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Quality of Features

Aloware Reviews

Naveen N.

Role: Operations
Industry: Manufacturing
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Jul 2024

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Aloware from other similar products?

Aloware stands out by providing an integrated omni-channel communication platform with advanced automation, CRM integrations, VoIP features, and detailed analytics, all within a user-friendly and scalable interface

What is your favorite aspect of this product?

My favorite aspect of Aloware is its seamless CRM integration

What do you dislike most about this product?

One potential drawback of Aloware is its complexity for users who aren’t tech-savvy

What recommendations would you give to someone considering this product?

Ensure your team is comfortable with technology to fully leverage Aloware’s advanced features

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

Aakash K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

Easy to use , Fantastic Product

Likeliness to Recommend

10 /10

What differentiates Aloware from other similar products?

The quality of service

What is your favorite aspect of this product?

Buisness Texting

What do you dislike most about this product?

Support is slow

What recommendations would you give to someone considering this product?

Just go for it good solution

Pros

Helps Innovate
Reliable
Enables Productivity
Caring

Aakash K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2024

Nice product feature wise

Likeliness to Recommend

10 /10

What differentiates Aloware from other similar products?

The quality of service

What is your favorite aspect of this product?

Product message facility

What do you dislike most about this product?

The speed of sending message sometime is slow

What recommendations would you give to someone considering this product?

Just go for it overall a good product

Pros

Trustworthy
Helps Innovate
Enables Productivity
Efficient Service

Aloware

What is Aloware?

Company Details

Need Assistance?

Aloware Ratings

79 Likeliness to Recommend

1 Since last award

92 Plan to Renew

6 Since last award

76 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+86 Net Emotional Footprint

How much do users love Aloware?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Text Messaging The capability to send messages by SMS in addition to email.

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Opt-in Provides an opt-in option for potential subscribers.

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Aloware Reviews

Naveen N.

Fantastic product

Likeliness to Recommend

Pros

Aakash K.

Easy to use , Fantastic Product

Likeliness to Recommend

Pros

Aakash K.

Nice product feature wise

Likeliness to Recommend

Pros

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Feature Ratings

Application Integration

Communication Archive

Scheduled Messaging

Text Messaging

Mobile Payments

Marketing Analytics

Social Media Marketing Management

Loyalty Promotions Management

Surveys Feedback

Opt-in

Mobile Marketing Management

Vendor Capability Ratings

Vendor Support

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Ease of Data Integration

Business Value Created

Breadth of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Quality of Features