What is Aloware?

Aloware is a modern contact center solution built to triple performance with unlimited calling, texting, and automation. Aloware is the modern contact center solution for sales and support teams around the world. This all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers.

Company Details


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Aloware Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Aloware.

79 Likeliness to Recommend

1
Since last award

92 Plan to Renew

6
Since last award

76 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Aloware?

11% Negative
0% Neutral
89% Positive

Pros

  • Helps Innovate
  • Trustworthy
  • Efficient Service
  • Client Friendly Policies

Feature Ratings

Average 73

Application Integration

80

Communication Archive

80

Scheduled Messaging

78

Text Messaging

78

Mobile Payments

78

Marketing Analytics

76

Social Media Marketing Management

74

Loyalty Promotions Management

73

Surveys Feedback

72

Opt-in

71

Mobile Marketing Management

70

Vendor Capability Ratings

Average 76

Vendor Support

80

Product Strategy and Rate of Improvement

79

Ease of IT Administration

79

Ease of Customization

78

Ease of Data Integration

78

Business Value Created

76

Breadth of Features

76

Usability and Intuitiveness

74

Availability and Quality of Training

74

Ease of Implementation

74

Quality of Features

73

Aloware Reviews

Naveen N.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Jul 2024

Fantastic product

Likeliness to Recommend

8 /10

What differentiates Aloware from other similar products?

Aloware stands out by providing an integrated omni-channel communication platform with advanced automation, CRM integrations, VoIP features, and detailed analytics, all within a user-friendly and scalable interface

What is your favorite aspect of this product?

My favorite aspect of Aloware is its seamless CRM integration

What do you dislike most about this product?

One potential drawback of Aloware is its complexity for users who aren’t tech-savvy

What recommendations would you give to someone considering this product?

Ensure your team is comfortable with technology to fully leverage Aloware’s advanced features

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Aakash K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Easy to use , Fantastic Product

Likeliness to Recommend

10 /10

What differentiates Aloware from other similar products?

The quality of service

What is your favorite aspect of this product?

Buisness Texting

What do you dislike most about this product?

Support is slow

What recommendations would you give to someone considering this product?

Just go for it good solution

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Caring

Aakash K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Nice product feature wise

Likeliness to Recommend

10 /10

What differentiates Aloware from other similar products?

The quality of service

What is your favorite aspect of this product?

Product message facility

What do you dislike most about this product?

The speed of sending message sometime is slow

What recommendations would you give to someone considering this product?

Just go for it overall a good product

Pros

  • Trustworthy
  • Helps Innovate
  • Enables Productivity
  • Efficient Service

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