Amazon Connect Logo Award Winner Product Badge
Amazon Connect Logo Award Winner Product Badge
Amazon

Amazon Connect

8.2 /10
Category
Amazon Connect
8.2 /10

What is Amazon Connect?

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Amazon Connect won the following awards in the Communications Platform as a Service category

Filter By

Amazon Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Amazon Connect.

87 Likeliness to Recommend

1
Since last award

91 Plan to Renew

81 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Amazon Connect?

0% Negative
6% Neutral
94% Positive

Pros

  • Transparent
  • Reliable
  • Fair
  • Continually Improving Product

Feature Ratings

Average 81

Drag and Drop User Interface

89

AI Engine for CPaaS

85

Online Cloud Platform

85

Code Libraries

82

Cloud Integration

82

Integration APIs

81

MMS API

80

Software Development Kit

78

Communication APIs

78

WebRTC-based Calling

75

Vendor Capability Ratings

Average 79

Quality of Features

84

Ease of Implementation

82

Availability and Quality of Training

81

Ease of IT Administration

80

Vendor Support

80

Usability and Intuitiveness

79

Business Value Created

79

Ease of Data Integration

79

Breadth of Features

77

Product Strategy and Rate of Improvement

77

Ease of Customization

76

Amazon Connect Reviews

William M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Ingrid N.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Fahad K.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Connecting the Dots.

Likeliness to Recommend

9 /10

What differentiates Amazon Connect from other similar products?

Amazon Connect has been a game-changer for me, providing an easy-to-navigate platform with multiple tabs for efficient task management. Its user-friendly interface has significantly improved the organization of my work and made monitoring a breeze.

What is your favorite aspect of this product?

Amazon Connect has become my favorite application for Business Process Outsourcing (BPO). It allows me to connect globally, enhancing my communication skills worldwide. I'd readily recommend Amazon Connect to others based on its efficiency and positive impact on my work.

What do you dislike most about this product?

I cannot think of anything.

What recommendations would you give to someone considering this product?

Having utilized Amazon Connect for small to medium contact centers across the globe, I can attest to its capabilities and rich feature set. The fully cloud-based solution, coupled with features like Auto Call distribution and call queues, makes it a robust choice.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Caring

Most Popular Amazon Connect Comparisons