AppFolio Property Manager
7.6 /10

What is AppFolio Property Manager?

AppFolio Property Manager is designed for property managers who want to automate, modernize, and grow their business. Whether you manage multifamily, single-family, student housing, HOA, condo, or commercial properties—or maybe you manage a mixed portfolio—our all-in-one cloud-based solution has features built specifically for you so you can streamline your workday and focus on your bottom line.

Company Details


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AppFolio Property Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AppFolio Property Manager.

90 Likeliness to Recommend

100 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AppFolio Property Manager?

0% Negative
9% Neutral
91% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor Friendly Policies
  • Vendor's Interest First
  • Less Effective Service

Feature Ratings

Average 79

Property Management

87

Tenant Management

86

Analytics and Reporting

85

Lease Management

82

Mobile

81

Maintenance Management

81

CRM Integration

80

Marketing Management

79

Accounting and Financial Management

75

Document Management

69

Budgeting and Forecasting

64

Vendor Capability Ratings

Average 77

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

84

Ease of Implementation

83

Quality of Features

82

Breadth of Features

80

Business Value Created

79

Ease of IT Administration

79

Ease of Customization

75

Ease of Data Integration

73

Vendor Support

69

Availability and Quality of Training

58

AppFolio Property Manager Reviews

Marissa R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

The features and organziation are amazing!

Likeliness to Recommend

10 /10

What differentiates AppFolio Property Manager from other similar products?

Ease of Use and Features. Organization is fantastic!

What is your favorite aspect of this product?

It's cloud based and everything can be found easily with attaching documents to the accounts

What do you dislike most about this product?

Lack of technical support for end users

What recommendations would you give to someone considering this product?

Really dive deep into cost anaysis because there will be training involved for the entire team and a learning curve

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Generous
  • Less Effective Service
  • Vendor Friendly Policies

Lindsay D.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Great system, easy to use, but chose another

Likeliness to Recommend

8 /10

What differentiates AppFolio Property Manager from other similar products?

It's not too different at all, I would say the biggest difference is the aesthetics of the system. It appears very IT-esque and wasn't as user friendly as other systems I tested.

What is your favorite aspect of this product?

None- it was fine, but ultimately, I chose another software.

What do you dislike most about this product?

The aesthetics

What recommendations would you give to someone considering this product?

Depending on how your staff learns, the visuals could be good or bad, but for salespeople, I would say the aesthetics and intuitivity that other systems have were more ideal for our use.

Sean H. F.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Real estate management system that's simple to use

Likeliness to Recommend

9 /10

What differentiates AppFolio Property Manager from other similar products?

Easy to interpret dashboards, reporting capabilities and internet integration.

What is your favorite aspect of this product?

Tenant maintenance and payment portal is a snap to setup and use.

What do you dislike most about this product?

Invoice formatting could be improved but still usable.

What recommendations would you give to someone considering this product?

Consider this if you're looking for a more affordable platform and have a modest portfolio size.

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing