Auto Dialer Software

Auto Dialer

What is Auto Dialer Software?

Dialers are applications that are typically used for automating outbound calls within a contact center and routing inbound calls to available agents. Dialer solutions improve efficiency by connecting agents to customers when they become available and save agents from manually inputting numbers.

Common Features

  • CRM Integration
  • Contact List Management
  • Campaign Control Management
  • Preview Dialer
  • Power/Progressive Dialer
  • Call Management
  • Predictive Dialer
  • Omnichannel Integration
  • Analytics and Reporting
  • Interactive Voice Response (IVR) and Call Flow Designer

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Top Auto Dialer Software 2024

Composite Score
8.3 /10
CX Score
8.3 /10

CXone Omnichannel Routing is used to seamlessly connect customers to the right agent across any channel. NICE CXone Omnichannel Routing is a contact routing and interaction management suite that empowers your agents to positively and productively interact with customers in any channel. Use the market-leading cloud customer experience platform and profit from easy-to-use interfaces, powerful integrations and superior flexibility. CXone Omnichannel Routing provides your agents with full customer context sentiment, and, conversation history with an integrated Customer Card—powered by optional pre-built CRM integrations—all in one consolidated agent desktop.

Scorecard

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Composite Score
7.7 /10
CX Score
8.0 /10

Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
  • Client's Interest First
Composite Score
7.7 /10
CX Score
8.0 /10

With enterprise-class performance and consumer-like experience, Talkdesk allows you to adapt your contact center to the evolving needs of your customers and teams, resulting in increased productivity, customer satisfaction and cost savings.

Pros

  • Performance Enhancing
  • Trustworthy
  • Efficient Service
  • Effective Service
Kixie Inc

Kixie

Composite Score
7.0 /10
CX Score
7.2 /10

Kixie is a sales engagement platform that boosts sales team performance with ultra-reliable, easily automated calling and texting for Hubspot, Salesforce, Pipedrive and other leading CRMs. Kixie connects agents to prospects naturally and automatically, reveals valuable insights about conversations and provides truly dependable service. The platform includes the PowerCall dialer & mobile apps, Automations, Analytics and Contact Center.

Scorecard

Pros

  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product
  • Inspires Innovation

Products below are ineligible for awards due to insufficient recent reviews

Phone Burner, Inc

PhoneBurner

Composite Score
7.9 /10
CX Score
8.2 /10

PhoneBurner is a power dialer that helps sales teams get through calls faster and have up to 4x more live conversations. By automating workflows and call logging, reps get better results, in less time. The cloud-based dialer instantly leaves voicemails, sends 1-click emails, disposition calls, and automates post-call processes. Unlike other dialing platforms, connections are instant. You'll hear contacts say "hello" and can begin speaking immediately. No awkward pause. No delay. So conversation starts with promise, not hangups.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
LiveVox Inc

LiveVox

Composite Score
7.7 /10
CX Score
8.2 /10

LiveVox is a next-generation contact center platform that powers more than 14 billion interactions a year. It seamlessly integrates omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. The battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Aloware

Aloware

Composite Score
7.7 /10
CX Score
8.1 /10

Aloware is a modern contact center solution built to triple performance with unlimited calling, texting, and automation. Aloware is the modern contact center solution for sales and support teams around the world. This all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Composite Score
7.7 /10
CX Score
8.2 /10

Designed to help businesses accelerate sales and automate dialing, Five9 offers comprehensive dialer solutions on the market. Five9 Smart Dialers automate the dialing process and only connects agents to calls that are answered by a live prospect, filtering out no-answers and busy signals.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Composite Score
7.4 /10
CX Score
7.5 /10

Unify customer experiences across phone, email, chat, text and social channels. Keep agents productive and engaged, no matter where they are. The Genesys Cloud CX™ platform does it all.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Caring
Composite Score
7.4 /10
CX Score
7.5 /10

Click-to-Dial is a browser-based plugin that allows users to auto-dial any number with one click. It’s especially helpful to employees who work with web-based business tools (e.g., CRM systems). When you click a phone number on your computer screen, you’ll instantly receive a call on your Vonage phone. The moment you answer, you’ll hear “Please wait” followed by ringing while your party is being dialled using auto-dial.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Vendor's Interest First
  • Less Generous
  • Less Transparent