Avaya Experience Platform
8.1 /10

What is Avaya Experience Platform?

Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

Company Details


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Awards & Recognition

Avaya Experience Platform won the following awards in the Unified Communications as a Service category

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Avaya Experience Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Avaya Experience Platform.

84 Likeliness to Recommend

97 Plan to Renew

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Avaya Experience Platform?

3% Negative
5% Neutral
92% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Saves Time
  • Helps Innovate

Feature Ratings

Average 85

Communications

91

Centralized Management Portal

88

Mobility

86

Web & Desktop Conferencing

86

Call Management

85

Session Border Controller

84

Presence IM

82

Third-Party Integration

80

Vendor Capability Ratings

Average 84

Usability and Intuitiveness

86

Vendor Support

85

Ease of IT Administration

85

Quality of Features

84

Ease of Implementation

84

Business Value Created

84

Ease of Data Integration

84

Ease of Customization

83

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

83

Breadth of Features

82

Avaya Experience Platform Reviews

Aileen C.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Avaya Experience Cloud on Site!

Likeliness to Recommend

9 /10

What differentiates Avaya Experience Platform from other similar products?

Avaya has been a game-changer for MBuilds. It’s streamlined our communication process, making it easier to keep everyone in the loop. Clients appreciate the quick and efficient updates, and our team can coordinate more effectively, which keeps projects on track.

What is your favorite aspect of this product?

My favorite feature has to be the unified communication dashboard. It’s like our communication control center. We can see all incoming and outgoing calls, messages, and emails in one place.

What do you dislike most about this product?

We’ve had issues with the mobile app—it can be a bit buggy at times.

What recommendations would you give to someone considering this product?

Avaya Experience Cloud is definitely worth considering. It’s a powerful tool for keeping your team and clients connected.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Renata C.

  • Role: Finance
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rabbani S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Fantastic Tool!

Likeliness to Recommend

10 /10

What differentiates Avaya Experience Platform from other similar products?

When I was working at Tech Mahindra, we used the Avaya Deskphone along with the Avaya One-X software. This way both the deskphone and the software are integrated to each other with a configuration number. Unlike other products, this is seamless and working without any issues. All it needs is internet and an assigned license.

What is your favorite aspect of this product?

I could dial any country from the phone and internal directories as well. The software is too good!

What do you dislike most about this product?

The login option method is time taking.

What recommendations would you give to someone considering this product?

Continue to improve the application please.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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