Cortex I.T. Labs Pty Ltd

BackupAssist

7.8 /10

What is BackupAssist?

Backup software that saves your servers from ruin. Never suffer from data loss ever again. Use BackupAssist to perform onsite and offsite backups to safeguard your servers.

Company Details

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Awards & Recognition

BackupAssist won the following awards in the Email Backup category

Filter By

2 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

5 Top Rated Capabilities

3 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Contract Negotiation

2022

7 Top Rated Capabilities

3 Top Rated Features

2022

BackupAssist Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BackupAssist.

88 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BackupAssist?

0% Negative

5% Neutral

95% Positive

Pros

Reliable
Trustworthy
Efficient Service
Caring

Feature Ratings

Average 80

Information Store Backup Restore

Compliance

Transaction Log Backup Restore

Full System Backup Restore

Backup Archiving

Permissions Awareness

Security

Granular Restore

Mailbox Backup Restore

Media Support

Support for Backup Types

Vendor Capability Ratings

Average 84

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of Implementation

Breadth of Features

Ease of IT Administration

Vendor Support

Ease of Customization

Usability and Intuitiveness

BackupAssist Reviews

Daniele R.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Email Backup Made Easy With BackupAssist

Likeliness to Recommend

9 /10

What differentiates BackupAssist from other similar products?

The product has a cloud based email archiving system and storage drive failure detection abilities.

What is your favorite aspect of this product?

Easy data management. The platform offers efficient data recovery process. Implementation charges are very flexible there is annual and monthly subscriptions. The software is in compliance with the law. Unlimited implementation. Availability of personalized customer care services.

What do you dislike most about this product?

Complexity of user interface and dashboard is a major setback that hinders effectiveness in implementation.

What recommendations would you give to someone considering this product?

For reliable email backup solutions this is an appropriate software to consider for your organization and business.

Pros

Efficient Service
Caring
Client Friendly Policies
Altruistic

Role: Operations
Industry: Other
Involvement: Vendor Selection and Purchasing

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Backup assist is well-known backup software.

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Faima L.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Candid Back up Systems for Firms..

Likeliness to Recommend

9 /10

What differentiates BackupAssist from other similar products?

BackupAssist keeps all the information that the company requires online.

What is your favorite aspect of this product?

BackupAssist has a perfect zipping option that is smart and secure.

What do you dislike most about this product?

BackupAssist requires the inclusion of security intelligence to increase productivity.

What recommendations would you give to someone considering this product?

BackupAssist is optional in managing the appropriate back up systems.

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

BackupAssist

What is BackupAssist?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

BackupAssist Ratings

88 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love BackupAssist?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Information Store Backup Restore Ability to backup and restore only the Information Store (full contents of all mailboxes) of an email server, common with MS Exchange Server.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Transaction Log Backup Restore Ability to backup and restore the transaction log (which can be “replayed” in order to rebuild an email Information Store) of an MS Exchange email server.

Full System Backup Restore The backup of the full email system and all of its servers, including the operating system.

Backup Archiving Ability to conduct archive backups for long-term storage.

Permissions Awareness The backup software having awareness of mailbox permissions, rules, and delegates, and the ability to backup and restore associated permissions.

Security The software provides appropriate data and access security for the message store, individual mailboxes and messages.

Granular Restore The ability to restore individual email messages, message threads, or messages within a specified date range.

Mailbox Backup Restore The backup and restore of individual mailboxes without having to restore an entire email server to extract a single mailbox.

Media Support Support for backup to various backup media formats, including disk, Cloud, optical drives, and tape etc.

Support for Backup Types Support for Full, Incremental (change since last incremental backup) & Differential (change since last full backup) backup types.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

BackupAssist Reviews

Daniele R.

Email Backup Made Easy With BackupAssist

Likeliness to Recommend

Pros

Backup assist is well-known backup software.

Likeliness to Recommend

Pros

Faima L.

Candid Back up Systems for Firms..

Likeliness to Recommend

Pros

Feature Ratings

Information Store Backup Restore

Compliance

Transaction Log Backup Restore

Full System Backup Restore

Backup Archiving

Permissions Awareness

Security

Granular Restore

Mailbox Backup Restore

Media Support

Support for Backup Types

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Quality of Features

Ease of Implementation

Breadth of Features

Ease of IT Administration

Vendor Support

Ease of Customization

Usability and Intuitiveness