Basecamp Logo Award Winner Product Badge
Basecamp Logo Award Winner Product Badge
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Basecamp

9.0 /10
Category
Basecamp
9.0 /10

What is Basecamp?

Basecamp’s unique blend of tools is everything any team needs to stay on the same page about whatever they’re working on. 

Company Details


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Awards & Recognition

Basecamp won the following awards in the Project Management - Enterprise category

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Basecamp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Basecamp.

87 Likeliness to Recommend

98 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Basecamp?

2% Negative
2% Neutral
96% Positive

Pros

  • Effective Service
  • Helps Innovate
  • Reliable
  • Respectful

Feature Ratings

Average 85

Collaboration

92

Document Management

89

Workflow Management

88

Resource Management

88

Dependency and Milestone Tracking

86

Planning and Scheduling

86

Mobile Access

85

Budget Management

84

Reporting

83

Time & Expense Tracking

83

Hierarchical Task Management

82

Vendor Capability Ratings

Average 85

Ease of Implementation

90

Quality of Features

88

Breadth of Features

87

Business Value Created

87

Product Strategy and Rate of Improvement

86

Ease of Data Integration

86

Availability and Quality of Training

84

Ease of IT Administration

83

Ease of Customization

83

Usability and Intuitiveness

83

Vendor Support

81

Basecamp Reviews

Junaid P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

User-Friendly Project Mngmnt with Room for Growth

Likeliness to Recommend

7 /10

What differentiates Basecamp from other similar products?

It’s designed to be straightforward, making it easy for teams to stay organized and communicate without getting bogged down by a lot of extra features. If you’re looking for a tool that keeps things clean and simple, Basecamp stands out by focusing on what really matters: managing tasks, sharing files, and keeping everyone in the loop without a lot of fuss.

What is your favorite aspect of this product?

My favorite aspect of Basecamp is its simplicity. It strips away unnecessary complexity and provides a clean, straightforward interface that makes managing projects and collaborating with teams feel effortless. This focus on ease of use helps users stay organized and efficient without getting overwhelmed by too many features

What do you dislike most about this product?

What I dislike most about Basecamp is its limited feature set compared to some other project management tools. While its simplicity is a strength, it can also mean missing out on more advanced features like detailed reporting, time tracking, or complex project visualization. This can be a drawback for teams that need more robust functionality to manage their projects effectively

What recommendations would you give to someone considering this product?

If you value simplicity and ease of use, Basecamp is a great choice. However, if you need advanced features like detailed reporting or time tracking, consider exploring other tools or adding complementary apps.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Effective Service

Cons

  • Less Friendly Negotiation

Rosemary R.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Simplified project management platform.

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

Basecamp's real time communication provisions are its major selling point . While most other project management tools limit communication to just comments on tasks , Basecamp has provisions for message boards, pings, and group chats. Hence, real time project communication is centralized , trackable and organized.

What is your favorite aspect of this product?

Basecamp has the best notification management of any project management platform that I have used. Basecamp lets me customize how I want to be notified for tasks , messages etc I can pause project notifications at set times and restrict my notifications to only come-in at set times. There is even an option to enable a summary of missed activities while I was away. This provision removes the need for me to manually browse through Calendars and to-do lists , before I can know what went on while I was away.

What do you dislike most about this product?

Default project tracking with Basecamp can only be done using Hill charts and Calendar views, which is miles behind Kanban boards in terms of efficiency because there are no provisions to assign priority levels to tasks. Our workaround has been to make use of third party extensions to introduce advanced project tracking and viewing options into Basecamp.

What recommendations would you give to someone considering this product?

Basecamp is perhaps the most ideal project management platform for teams with a lot of remote members or staffs.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Edith O.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Intuitive platform for group tasks or projects

Likeliness to Recommend

8 /10

What differentiates Basecamp from other similar products?

I like Basecamp because it provides a centralized platform where my team can share tasks.

What is your favorite aspect of this product?

Basecamp helps us keep track of customers projects and requests and serve them based on which request came first. It helps us save time, serve clients better, and collaborate effectively from the same platform. I also like the notifications that keep me informed about what is happening. We rarely hold meetings or keep calling each other for work-related tasks. Everything is well organized on the platform. Our clients also trust us because they know we are organized and follow the right procedure. I can tell what needs to be done at a glance when I access the platform.

What do you dislike most about this product?

The mobile app needs attention. It does not match what is available when you access Basecamp with your PC. I also dislike the fact that you cannot connect two related tasks and only allow participants to handle one task after completing the other. So you might find a task was skipped even if it appears top on the platform.

What recommendations would you give to someone considering this product?

Basecamp is a game-changer if you understand how it works and customize it to match your projects.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Caring
  • Generous Negotitation

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