Bloomreach Inc

Bloomreach Commerce Experience Cloud

8.1 /10

45 Reviews Write a Review

What is Bloomreach Commerce Experience Cloud?

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including: Discovery, offering AI-driven search and merchandising; Content, offering a headless CMS; and Engagement, offering a leading CDP and marketing automation solutions. Together, these solutions combine the power of unified customer and product data with the speed and scale of AI-optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey.

Company Details

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Awards & Recognition

Bloomreach Commerce Experience Cloud won the following awards in the Digital Experience - Enterprise category

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Contract Negotiation

2022

4 Top Rated Capabilities

7 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Bloomreach Commerce Experience Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bloomreach Commerce Experience Cloud.

88 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bloomreach Commerce Experience Cloud?

0% Negative

7% Neutral

93% Positive

Pros

Respectful
Reliable
Fair
Transparent

Feature Ratings

Average 84

Multi Channel Support

Translation Facilitation

E-Commerce Integration

Standard Templates

Content Repository

Social Media Integration

Content Security

Web Publishing Capabilities

Analytics and Reporting

Management Interface

Digital Asset Management

Vendor Capability Ratings

Average 81

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement

Bloomreach Commerce Experience Cloud Reviews

Naveen S.

Role: Consultant
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Fast And Flexible Product

Likeliness to Recommend

10 /10

What differentiates Bloomreach Commerce Experience Cloud from other similar products?

Bloomreach integrates customer data seamlessly for targeted communications across various channels. The platform, with its slight learning curve, is supported by a dedicated Customer Success Manager and an online support team. Robust reporting eliminates data export needs, allowing easy creation of insightful tables, graphs, and charts. In my brief experience, Bloomreach has proven exceptionally effective.

What is your favorite aspect of this product?

It's a very visual platform which makes it easy to build CRM flows, recommendations, and emails. The customer support are super helpful and fast to respond.

What do you dislike most about this product?

It does takes time to get used to and sometimes the team is unsure if it was set up according to what we wanted, unless i reach out to bloomreach support.

What recommendations would you give to someone considering this product?

What I like most about Bloomreach is the user-friendliness and the quick support available if you're unsure about something.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Chandan T.

Role: Information Technology
Industry: Apparel
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

One of the best in the market

Likeliness to Recommend

9 /10

What differentiates Bloomreach Commerce Experience Cloud from other similar products?

Bloomreach deliver you a package with a lot of customisation options to be able to enable the listing on customer demand.you course make use of the analytics report which it creates for free to understand the customer and search pattern etc.

What is your favorite aspect of this product?

Bloomreach analytics. Multiple data format support Ability to go back to previous version of feed

What do you dislike most about this product?

Nothing much to dislike with this software, I think it is moving in great direction

What recommendations would you give to someone considering this product?

Do your own research and see how feasible the integration with your site and then go for it.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Lisa H.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

A human touch that makes a difference

Likeliness to Recommend

9 /10

What differentiates Bloomreach Commerce Experience Cloud from other similar products?

This software unlike others addresses various business problems such as search optimization and content personalization, and its use case ranges from e-commerce to content sites and enterprise search engines. One of the main distinguishing features of Bloomreach is its ability to use artificial intelligence and machine learning to adapt to user preferences

What is your favorite aspect of this product?

Bloomreach offers a comprehensive set of analytics tools that allow us to obtain detailed information about user behavior and website performance. This has allowed us to make informed decisions and make strategic adjustments to continually improve our online presence.

What do you dislike most about this product?

When integrating Bloomreach with other systems in our technology environment, we encountered some technical challenges that required additional effort to ensure all applications were working consistently. However, as we progressed through this process, these issues became more manageable.

What recommendations would you give to someone considering this product?

We recommend it based on our experience with Bloomreach, which has been very positive. This tool has been invaluable in improving the user experience and optimizing our online content. We are impressed by its ability to adapt to individual preferences and offer a unique experience to each user.

Pros

Helps Innovate
Reliable
Performance Enhancing
Effective Service

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Bloomreach Commerce Experience Cloud

What is Bloomreach Commerce Experience Cloud?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Emotional Footprint Champion

Bloomreach Commerce Experience Cloud Ratings

88 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Bloomreach Commerce Experience Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Bloomreach Commerce Experience Cloud Reviews

Naveen S.

Fast And Flexible Product

Likeliness to Recommend

Pros

Chandan T.

One of the best in the market

Likeliness to Recommend

Pros

Lisa H.

A human touch that makes a difference

Likeliness to Recommend

Pros

Most Popular Bloomreach Commerce Experience Cloud Comparisons

Progress Sitefinity

Oracle WebCenter Sites

Adobe Experience Manager

WordPress VIP

Enonic

Magnolia Digital Experience Platform

Feature Ratings

Multi Channel Support

Translation Facilitation

E-Commerce Integration

Standard Templates

Content Repository

Social Media Integration

Content Security

Web Publishing Capabilities

Analytics and Reporting

Management Interface

Digital Asset Management

Vendor Capability Ratings

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Vendor Support

Ease of IT Administration

Product Strategy and Rate of Improvement