Brevo
8.9 /10

What is Brevo?

Brevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Brevo won the following awards in the Email Marketing category

Filter By

Brevo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brevo.

91 Likeliness to Recommend

97 Plan to Renew

91 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brevo?

1% Negative
6% Neutral
93% Positive

Pros

  • Includes Product Enhancements
  • Respectful
  • Trustworthy
  • Transparent

Feature Ratings

Average 85

Email Delivery

93

Sales Intelligence & Conversion Rates

87

Basic Reporting and Analytics

86

SPAM Compliance

86

Campaign Management

86

Contact Database

86

Segmentation

85

Mobile Optimized

84

Content Authoring

83

A/B Testing

83

Auto-Responders

82

Vendor Capability Ratings

Average 83

Business Value Created

89

Ease of IT Administration

87

Ease of Implementation

85

Vendor Support

84

Breadth of Features

84

Ease of Data Integration

84

Quality of Features

83

Usability and Intuitiveness

83

Ease of Customization

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Brevo Reviews

Ajeet K.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

A professional marketing automation tool

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

At the same subscription, the tool offer a lot of service including live chat, email marketing, SMS and Whatsapp where other provides would charge independently, also Brevo has got good customer care team who responds faster to technical questions

What is your favorite aspect of this product?

It is easy to personalize messages for marketing within Brevo whether SMS, Email or on WhatsApp by using a name tag which automatically picks the name of the recipient and inserts in the tag placeholder as this shows professionalist and increases trust with our clients . Also Brevo is cheap and easy to implement and configure

What do you dislike most about this product?

You need to recharge the wallet for each service independently like SMS are charged independently, emails and WhatsApp marketing as well which makes Brevo to becomes more expensive in the long run

What recommendations would you give to someone considering this product?

Yes, I would recommend Brevo, it is easy, cheap and reliable to use

Pros

  • Caring
  • Respectful
  • Fair
  • Helps Innovate

Rajat R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Brevo is easy to use for cognitive marketing

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

It has the bulk SMS feature which can be used to send bulk SMS to different countries by a single click whereas other tool only would support sending SMS to a single country. Also Brevo does not charge monthly subscription for SMS, Emails and WhatsApp marketing, you only pay for what you need to use which makes it a good tool for smaller businesses to use the solution.

What is your favorite aspect of this product?

I like the scheduling rules where you can schedule when the messages can be sent from Brevo, whether WhatsApp campaigns, emails or SMS, all can be scheduled. Also, Brevo offers good SMTP integration for emails in case you use the feature for sending transactional emails. Thanks to the friendly customer care who respond to questions on time and in detailed version

What do you dislike most about this product?

The tool does not offer free sender ID for SMS compared to other tool and this can turn Brevo to be expensive to use for SMS marketing since to optimize delivery of SMS, you need to raise sender IDs depending on where you are supposed to send the SMS which can turn to be too much expensive. Also pricing per SMS is too expensive, I wish they can offer subscription

What recommendations would you give to someone considering this product?

Yes, I would recommend Brevo because it is easy to use and to configure

Pros

  • Reliable
  • Performance Enhancing
  • Security Protects
  • Helps Innovate

Sathiyan R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Brevo delivers omnichannel marketing more easier

Likeliness to Recommend

10 /10

What differentiates Brevo from other similar products?

Brevo has meetings and call recordings at the same cost making it easy to convert leads into prospective buyers that other tools do not have.

What is your favorite aspect of this product?

I like the integration of Brevo with WhatsApp marketing through the WhatsApp channel at no extra cost. Brevo has good email templates that can easily be customized to create email content more easier.

What do you dislike most about this product?

The chat feature is too slow and does not look good, The chat widget appearance needs a lot of improvement and modifications

What recommendations would you give to someone considering this product?

Yes, Brevo is a good tool for marketing, meetings and live chat and I would recommend the tool

Pros

  • Reliable
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing

Most Popular Brevo Comparisons