CDK Dealership Xperience Logo
CDK Dealership Xperience Logo
CDK Global

CDK Dealership Xperience

5.0 /10
Category
CDK Dealership Xperience
5.0 /10

What is CDK Dealership Xperience?

Flexible, powerful and tailored to multi-location dealerships, our flagship Dealer Management Solution (DMS) provides the insights and tools you need to manage your business efficiently and profitably. Multiple-Location Dealerships. DMS Drive packages a powerful suite of tools with a sleek, easy-to-use interface. Boost profits, minimize spend and streamline your business, all in one place.

Company Details


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CDK Dealership Xperience Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CDK Dealership Xperience.

54 Likeliness to Recommend

66 Plan to Renew

48 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+38 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CDK Dealership Xperience?

30% Negative
17% Neutral
53% Positive

Pros

  • Acts with Integrity
  • Respectful
  • Trustworthy
  • Unique Features

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Charges for Enhancements

Feature Ratings

Average 61

Sales and Financial & Insurance (F&I) Operations

68

Analytics and Reporting

67

Service Management

66

Mobile

65

Payroll Administration

65

Auto Parts Management

62

Inventory Management

60

Accounting and Financial Management

60

Digital Retailing

59

Original Equipment Manufacturers (OEM) Communications

57

Third-Party Integration

49

Vendor Capability Ratings

Average 54

Breadth of Features

65

Ease of Data Integration

62

Business Value Created

57

Vendor Support

57

Usability and Intuitiveness

56

Ease of IT Administration

54

Availability and Quality of Training

53

Quality of Features

49

Ease of Customization

47

Product Strategy and Rate of Improvement

45

Ease of Implementation

42

CDK Dealership Xperience Reviews

Parth M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Jul 2024

Leverage AI

Likeliness to Recommend

9 /10

What differentiates CDK Dealership Xperience from other similar products?

Instant connects with Dealer and customer experience at same time with unified workflows under a single experience.Loved the product as it fast and more efficiency than other products.

What is your favorite aspect of this product?

Whole new seamless transition from previous and increase in productivity and revenue up 200%. Enhanced accounting workflows to simplify tasks, operate entire business on one platform while increasing control.

What do you dislike most about this product?

CDK is flexible though sometimes personalisation of things to be improved in near future and develop with role based workflows too

What recommendations would you give to someone considering this product?

Team just starting can get this hand in hand to improve dealership experience as intuitive interface and leverage AI with this software.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features
  • Role: Vendor Management
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2023

FEATURES GREATLY DISAPPOINT

Likeliness to Recommend

2 /10

Pros

  • Caring
  • Respectful
  • Client's Interest First
  • Generous Negotitation

Cons

  • Less Inspiring
  • Wastes Time
  • Inhibits Innovation

Courtney C.

  • Role: Vendor Management
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Hard to navigate around

Likeliness to Recommend

2 /10

What differentiates CDK Dealership Xperience from other similar products?

I do not have experience with similar products

What is your favorite aspect of this product?

fast lane - cash requirements screen

What do you dislike most about this product?

not forgiving with mistakes

What recommendations would you give to someone considering this product?

learn it slowly

Pros

  • Respectful
  • Security Protects
  • Reliable
  • Unique Features

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Less Performance Enhancing