Certinia Professional Services Cloud Logo
Certinia Professional Services Cloud Logo
Certinia

Certinia Professional Services Cloud

7.5 /10
Category
Certinia Professional Services Cloud
7.5 /10

What is Certinia Professional Services Cloud?

Manage your resources, projects, and financials in the same application as your customer interactions with Professional Services Cloud from Certinia.

Company Details


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Awards & Recognition

Certinia Professional Services Cloud won the following awards in the Professional Services Automation category

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Certinia Professional Services Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Certinia Professional Services Cloud.

86 Likeliness to Recommend

1
Since last award

93 Plan to Renew

4
Since last award

74 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Certinia Professional Services Cloud?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Security Protects
  • Performance Enhancing

Cons

  • Under Delivered

Feature Ratings

Average 78

Reporting

82

Time Management

81

Auditability

81

Security

81

Resource Management

78

Project Management

76

Business Process Analysis (BPA)

76

Expense Detail Tracking

75

Process Automation

75

Team Collaboration

74

Billing

74

Vendor Capability Ratings

Average 75

Business Value Created

80

Quality of Features

78

Ease of Customization

78

Availability and Quality of Training

78

Product Strategy and Rate of Improvement

78

Vendor Support

76

Ease of Data Integration

76

Breadth of Features

75

Ease of IT Administration

74

Ease of Implementation

70

Usability and Intuitiveness

67

Certinia Professional Services Cloud Reviews

Tanvy A.

  • Role: Public Sector
  • Industry: Agriculture
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Good value of money with great set of features

Likeliness to Recommend

6 /10

What differentiates Certinia Professional Services Cloud from other similar products?

Certinia has a good value for money and helps in managing various services in a very effective manner. I love the variety of features it provides

What is your favorite aspect of this product?

Factor aspect of using Certinia is its vast features and great process automation techniques

What do you dislike most about this product?

I dislike the part where it is not easy to use for a non IT person making it inaccessible for me

What recommendations would you give to someone considering this product?

I would recommend this to a person good with software and someone looking to automate their processes in an effective manner for better decision making

Pros

  • Unique Features
  • Efficient Service
  • Caring
  • Continually Improving Product

Cons

  • Inhibits Innovation
  • Vendor Friendly Policies

Megha M.

  • Role: Information Technology
  • Industry: Insurance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Efficient but bit difficult to manage.

Likeliness to Recommend

8 /10

What differentiates Certinia Professional Services Cloud from other similar products?

Seamless integration with Salesforce.

What is your favorite aspect of this product?

Ease of Project management,

What do you dislike most about this product?

Its bit difficult to manage from sys admin prospective. There are not many resources available to provide guidance.

What recommendations would you give to someone considering this product?

I totally recommend this product for anyone who is looking to manage their projects and someone who also wants to improve accounting for their organization.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dwayne S.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2023

Fantastic PSA tool on the Salesforce Platform

Likeliness to Recommend

9 /10

What differentiates Certinia Professional Services Cloud from other similar products?

A very flexible tool built on the Salesforce Platform that is highly customisable to fit most business needs.

What is your favorite aspect of this product?

The control and visibility that the tool provides.

What do you dislike most about this product?

Some UI pages could be built better

What recommendations would you give to someone considering this product?

Find a partner that understands your business and you feel you can work with long term. Take the time to do the training that FinancialForce offers.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Less Efficient Service
  • Less Generous

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