ZoomInfo Technologies Inc

Chorus.ai

8.4 /10

335 Reviews Write a Review

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What is Chorus.ai?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details

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Awards & Recognition

Chorus.ai won the following awards in the Conversation Intelligence category

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Chorus.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus.ai.

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus.ai?

3% Negative

17% Neutral

80% Positive

Pros

Enables Productivity
Respectful
Fair
Performance Enhancing

Feature Ratings

Average 82

Call Recording

Manager Annotation and Feedback

Artificial Intelligence Engine

Role-Based Access

Call Analytics

Application Integration

Audio Transcription

Mobile Support

Dashboards and Reporting

Conversation Coaching

Pipeline Visibility

Vendor Capability Ratings

Average 80

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Sales Coaching

Score 7.8

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Chorus.ai Reviews

Abhiraj B.

Role: Student Academic
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Excellent Tool

Likeliness to Recommend

9 /10

What differentiates Chorus.ai from other similar products?

I will have to say i don't have much knowledge on its competitors but the breadth of features would make it stand out.

What is your favorite aspect of this product?

The accuracy and innovative ways by which it derives conversational intelligence are mind-blowing. I only checked out this feature of the tool but was more than enough.

What do you dislike most about this product?

It is extremely pricey and not well suited for most companies, also it has a multilevel support contact which is also a drawback.

What recommendations would you give to someone considering this product?

It is an excellent tool, but a thorough cost-benefit analysis should be done before getting this software, mainly because of its price.

Pros

Saves Time
Helps Innovate
Performance Enhancing
Enables Productivity

Phil S.

Role: Sales Marketing
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Taking My Copywriting to the Next level

Likeliness to Recommend

9 /10

What differentiates Chorus.ai from other similar products?

Chorus.ai really nails something special - coaching conversations. It helps you identify those winning phrases and communication patterns that resonate with customers.

What is your favorite aspect of this product?

Being able to pinpoint the exact moments in a sales call where a customer leans in, or the specific language that gets them excited about our conservation programs

What do you dislike most about this product?

There's a lot of data to sift through, and it takes some practice to identify the truly impactful insights

What recommendations would you give to someone considering this product?

If you're serious about upping your copywriting game, having, Chorus.ai is definitely worth a try.

Pros

Continually Improving Product
Inspires Innovation
Saves Time
Respectful

Dale H.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Accuracy of AI Summary

Likeliness to Recommend

10 /10

What differentiates Chorus.ai from other similar products?

Summary feature for AI is so killer, I made an account on this site so I could write this review. I'm sure there are other competitors, but it's all my company offers me to use.

What is your favorite aspect of this product?

The AI Summary feature after the call is over. I was actually going to ask them if they have humans doing it since it's so accurate most of the time.

What do you dislike most about this product?

The interface when you're looking at who talked during the meeting could use a UI freshening. It feels very basic but I wouldn't know where to start on making it look more modern/cleaner.

What recommendations would you give to someone considering this product?

Give it a trial run and I'm sure you won't be sorry you did.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Chorus.ai

What is Chorus.ai?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Chorus.ai Ratings

88 Likeliness to Recommend

99 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+83 Net Emotional Footprint

How much do users love Chorus.ai?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Sales Coaching

Chorus.ai Reviews

Abhiraj B.

Excellent Tool

Likeliness to Recommend

Pros

Phil S.

Taking My Copywriting to the Next level

Likeliness to Recommend

Pros

Dale H.

Accuracy of AI Summary

Likeliness to Recommend

Pros

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Feature Ratings

Call Recording

Manager Annotation and Feedback

Artificial Intelligence Engine

Role-Based Access

Call Analytics

Application Integration

Audio Transcription

Mobile Support

Dashboards and Reporting

Conversation Coaching

Pipeline Visibility

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization