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ChurnZero Logo
ChurnZero

ChurnZero

7.1 /10
Category
ChurnZero
7.1 /10

What is ChurnZero?

ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn. ChurnZero allows businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.

Company Details


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ChurnZero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ChurnZero.

81 Likeliness to Recommend

76 Plan to Renew

71 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+73 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ChurnZero?

8% Negative
16% Neutral
76% Positive

Pros

  • Respectful
  • Transparent
  • Friendly Negotiation
  • Efficient Service

Feature Ratings

Average 75

Surveys and Polling

82

Reporting and Analytics

81

Account Health Tracking

80

CRM Integration

78

Customer Scorecards

77

Onboarding Collateral Management

73

Centralized Note Taking

72

Onboarding Workflow Management

71

Onboarding Portal

68

Vendor Capability Ratings

Average 74

Breadth of Features

86

Business Value Created

79

Quality of Features

78

Ease of IT Administration

75

Product Strategy and Rate of Improvement

75

Usability and Intuitiveness

75

Ease of Customization

73

Vendor Support

73

Ease of Implementation

68

Ease of Data Integration

65

Availability and Quality of Training

64

ChurnZero Reviews

Christopher C.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

ChurnZero is amazing for customer engagement

Likeliness to Recommend

9 /10

What differentiates ChurnZero from other similar products?

Thanks to its excellent automation features and ease of use, the software is a wonderful tool. Easily identify which customers need the most attention so you can engage with them on an ongoing basis, preventing churn and resolving issues before they escalate.

What is your favorite aspect of this product?

I really like how ChurnZero can automate things. It would seem that we have an infinite number of options to achieve our goal. Another useful tool for identifying at-risk consumers is the Churn Score. Not only is it an extremely versatile tool, but it also makes creating emails easy.

What do you dislike most about this product?

Some features could use some improvement or are completely absent. However, CZ is dedicated to continuous development of the app and has a fantastic community.

What recommendations would you give to someone considering this product?

Keeping our current clientele interested and happy is our top priority. In addition, we will be able to generate reports on important metrics, engagement, consumption, etc., in a very short time.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Appreciates Incumbent Status

Kollin W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

CZ is a powerful CRM, streamlining CS work!

Likeliness to Recommend

9 /10

What differentiates ChurnZero from other similar products?

Automations, AI functionality, exceptional onboarding service

What is your favorite aspect of this product?

AI functionality and Journey automation

What do you dislike most about this product?

UI is not as intuitive as Catalyst

What recommendations would you give to someone considering this product?

Highly recommend PoCing this solution against your other CRM tools as you are making decisions to upgrade CS tools

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Suprit D.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Ease of user and great pricing

Likeliness to Recommend

9 /10

What differentiates ChurnZero from other similar products?

Ease of user and great support

What is your favorite aspect of this product?

Almost all the features are designed as per the requirement

What do you dislike most about this product?

None that i can name as of now

What recommendations would you give to someone considering this product?

great work continue what you are doing

Pros

  • Performance Enhancing
  • Unique Features
  • Helps Innovate
  • Continually Improving Product

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