Cisco Webex Support Logo
Cisco Webex Support Logo
Cisco Systems

Cisco Webex Support

7.7 /10
Category
Cisco Webex Support
7.7 /10

What is Cisco Webex Support?

Cisco Webex Support is a dynamic platform for remote technical support. It provides real-time support and customer service to customers anywhere in the world. Decrease call times, get faster resolutions, and reduce overall costs.

Company Details


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Awards & Recognition

Cisco Webex Support won the following awards in the Remote Support category

Cisco Webex Support Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Webex Support.

90 Likeliness to Recommend

1
Since last award

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Webex Support?

8% Negative
7% Neutral
85% Positive

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 71

Audit Management

77

Augmented Reality Remote Assistance

75

Remote Control

75

Intelligence Reports

75

Attended and Unattended Remote Access

75

Remote Support

73

Real User Monitoring

73

Web & Desktop Conferencing

71

Discovery

71

Role-Based Access Controls

62

Vendor Capability Ratings

Average 75

Quality of Features

79

Business Value Created

77

Breadth of Features

77

Ease of Customization

75

Usability and Intuitiveness

75

Ease of IT Administration

75

Availability and Quality of Training

73

Ease of Implementation

73

Ease of Data Integration

73

Product Strategy and Rate of Improvement

73

Vendor Support

73

Cisco Webex Support Reviews

Zeeshan F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

"Feature-rich, highly effective"

Likeliness to Recommend

9 /10

What differentiates Cisco Webex Support from other similar products?

Cisco webex support out with its advanced features like real-time video support, integrated AI-driven insights, fantastic security measures, and seamless integration with other Cisco products.

What is your favorite aspect of this product?

Its seamless integration with Cisco's ecosystem, providing enhanced support capabilities and real-time insights.

What do you dislike most about this product?

The initial setup can be complex, but this allows for a highly tailored and comprehensive support solution once configured.

What recommendations would you give to someone considering this product?

I recommend Cisco webex support for its fantastic features and integration, but be prepared for a detailed initial configuration process.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

JATIN G.

  • Role: Consultant
  • Industry: Government
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Cisco : Corporate productive tool

Likeliness to Recommend

10 /10

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service
  • Saves Time

Vimal K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

average product to use compared to others

Likeliness to Recommend

7 /10

What differentiates Cisco Webex Support from other similar products?

security as its done with collaborations with cisco poroducts like collaboration cloud and encryptions

What is your favorite aspect of this product?

security, smooth remote access,

What do you dislike most about this product?

UI/UX functionality of the product

What recommendations would you give to someone considering this product?

i would suggest to use other product like anydesk which is much more user friendly and cost effective

Pros

  • Acts with Integrity
  • Helps Innovate
  • Trustworthy
  • Efficient Service

Cons

  • Slower Product Innovation

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