Clari

Clari Copilot

7.6 /10

What is Clari Copilot?

Clari Copilot’s (formerly Wingman) conversation intelligence platform gives reps and managers everything they need to compete fiercely, spot revenue leak, and close deals faster.

Company Details

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Awards & Recognition

Clari Copilot won the following awards in the Conversation Intelligence category

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2 Top Rated Capabilities

2 Top Rated Features

2023

4 Top Rated Capabilities

1 Top Rated Features

2022

Clari Copilot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Clari Copilot.

87 Likeliness to Recommend

95 Plan to Renew

76 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Clari Copilot?

0% Negative

5% Neutral

95% Positive

Pros

Performance Enhancing
Efficient Service
Respectful
Client's Interest First

Feature Ratings

Average 79

Call Recording

Manager Annotation and Feedback

Dashboards and Reporting

Application Integration

Pipeline Visibility

Role-Based Access

Artificial Intelligence Engine

Call Analytics

Audio Transcription

Conversation Coaching

Mobile Support

Vendor Capability Ratings

Average 79

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Clari Copilot Reviews

Saadat C.

Role: Sales Marketing
Industry: Finance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Decent product

Likeliness to Recommend

9 /10

What differentiates Clari Copilot from other similar products?

Nothing in particular that differentiates with other platforms

What is your favorite aspect of this product?

Sharing function is super easy to navigate

What do you dislike most about this product?

The transcript is almost always inaccurate

What recommendations would you give to someone considering this product?

For the price point yes.

Pros

Caring
Saves Time
Respectful
Security Protects

Saurav G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Easy to use and very intuitive.

Likeliness to Recommend

9 /10

What differentiates Clari Copilot from other similar products?

It allows a lot of app integration along with request recording feature.

What is your favorite aspect of this product?

I love how you can search for a specific part of the call through the transcript that Wingman generates.

What do you dislike most about this product?

It usually doesn't record the first few seconds of the can, and the app doesn't have a global search which becomes uneasy sometimes.

What recommendations would you give to someone considering this product?

This is a great product and highly recommended.

Pros

Effective Service
Reliable
Performance Enhancing
Enables Productivity

Karthik M.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

A lot of functionality.

Likeliness to Recommend

7 /10

What differentiates Clari Copilot from other similar products?

Its more customer friendly and cheaper than the alternatives.

What is your favorite aspect of this product?

its easy to use and has a lot of features

What do you dislike most about this product?

It's a little pricey. there should be further segmentation for offerings at a lower price. Not everyone needs all the features.

What recommendations would you give to someone considering this product?

Go ahead with the trial.

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Cons

Less Effective Service
Less Caring
Wastes Time

Clari Copilot

What is Clari Copilot?

Company Details

Need Assistance?

Awards & Recognition

Clari Copilot Ratings

87 Likeliness to Recommend

95 Plan to Renew

76 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Clari Copilot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Clari Copilot Reviews

Saadat C.

Decent product

Likeliness to Recommend

Pros

Saurav G.

Easy to use and very intuitive.

Likeliness to Recommend

Pros

Karthik M.

A lot of functionality.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Call Recording

Manager Annotation and Feedback

Dashboards and Reporting

Application Integration

Pipeline Visibility

Role-Based Access

Artificial Intelligence Engine

Call Analytics

Audio Transcription

Conversation Coaching

Mobile Support

Vendor Capability Ratings

Ease of Data Integration

Ease of IT Administration

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Vendor Support

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features