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commercetools Logo
commercetools

commercetools

6.6 /10
Category
commercetools
6.6 /10

What is commercetools?

Develop a highly-functional, visually-appealing customer experience that is on brand using the modern commerce solution by commercetools. Unlike legacy vendors, we empower the way you work with game-changing features and functionality, so you can focus on creating the ultimate customer experience.

Company Details


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Awards & Recognition

commercetools won the following awards in the B2C eCommerce category

commercetools Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on commercetools.

81 Likeliness to Recommend

96 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+76 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love commercetools?

3% Negative
0% Neutral
97% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Reliable

Cons

  • Under Delivered
  • Less Generous

Feature Ratings

Average 71

Order Portal

83

Payment Processing

76

Order Management

75

Microsite Management

75

Catalog Management

74

Content Localization

73

Reporting and Analytics

68

Retargeting Capabilities

67

Integrated Search

64

Content Management

64

Predictive Recommendations

59

Vendor Capability Ratings

Average 75

Business Value Created

83

Product Strategy and Rate of Improvement

77

Ease of IT Administration

77

Quality of Features

77

Usability and Intuitiveness

77

Ease of Implementation

74

Ease of Data Integration

74

Vendor Support

74

Ease of Customization

73

Breadth of Features

70

Availability and Quality of Training

65

commercetools Reviews

Sarah c.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Good headless commerce solution

Likeliness to Recommend

7 /10

What differentiates commercetools from other similar products?

Good headless commerce capabilities

What is your favorite aspect of this product?

Customization and integrations

What do you dislike most about this product?

Difficult to export data

What recommendations would you give to someone considering this product?

Good commerce solution but will take time to configure integrations

Pros

  • Trustworthy
  • Caring
  • Respectful
  • Client Friendly Policies
  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2024

Amazing Product.

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mohsin S.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Best Commerce Support for Professionals

Likeliness to Recommend

9 /10

What differentiates commercetools from other similar products?

Commercetools enables an improved learning curve, easy approach, smooth navigation, and easy customization for you. Therefore, you get to explore the real-time implementation method here and it would be helpful for all sorts of projects.

What is your favorite aspect of this product?

The most appealing feature about Commercetools software is that you can learn its working in a day. Surprising, right? But, yes it’s true and the software comes with a complete user guide that works like magic. You can manage navigation, inventory, marketing, and all using this tool. Thus, it is very flexible to use for all and there will be no hassle in installing on any system.

What do you dislike most about this product?

So, when it comes to the drawbacks then, there are few which should be exempted in the new version for better working. Some coding commands should be executed to run some important function and you can get the details while performing any task.

What recommendations would you give to someone considering this product?

Overall, it is the best digital marketing tool to increase the growth of all-sized establishments. You can easily deploy this one and can implement various commands with a smooth approach.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy