Communications Platform as a Service (CPaaS) Providers

Communications Platform as a Service

What is Communications Platform as a Service Providers?

A cloud-based platform that enables developers to add real-time communications features to their own applications without needing to build backend infrastructure and interfaces. Designs the engine behind communication services, rather than just providing them through an application.

Common Features

  • Integration APIs
  • Code Libraries
  • Communication APIs
  • Cloud Integration
  • Online Cloud Platform
  • Software Development Kit
  • MMS API
  • WebRTC-based Calling
  • Drag and Drop User Interface
  • AI Engine for CPaaS
  • Marketplace App Customization
  • Advanced Data Analytics
  • Payment Processing
  • Dashboards and Visualization
  • Whitelabeling

Top Communications Platform as a Service (CPaaS) Providers

2024 Data Quadrant Awards

2024 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

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Products: 10
Next Award: Feb 2025

Top Communications Platform as a Service Providers 2024

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Commio

Commio

Composite Score
8.3 /10
CX Score
8.3 /10

Commio delivers a better way to power voice and text messaging in the cloud. Get up and running fast with their integrated thinQ io portal or flexible APIs. Commio makes it easy to bring your own 40 high-quality carriers to Twilio, Nexmo, Plivo, SignalWire or any SIP connection.

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Pros

  • Trustworthy
  • Respectful
  • Acts with Integrity
  • Enables Productivity
Composite Score
8.2 /10
CX Score
8.4 /10

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost.

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Pros

  • Transparent
  • Reliable
  • Fair
  • Continually Improving Product
Badge Winner
Composite Score
8.1 /10
CX Score
8.4 /10

Rainbow CPaaS solution offers an interoperable eco-system across channels to make your employees more productive and your customers feel nurtured. It bridges communications between humans, objects and processes enabling faster, easier, and more secure digital engagement for your business.

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Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy
Badge Winner
Composite Score
7.9 /10
CX Score
8.3 /10

EnableX is Asia’s leading Cloud Communications solution provider offering fast and reliable full-stack communications APIs and SDKs to build an engaging in-app experience. Powered with WebRTC, it allows businesses to integrate Video, Voice, Chat and SMS capability right into the app and site.

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Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring
Badge Winner
Badge Winner
Composite Score
7.7 /10
CX Score
7.8 /10

Plivo is a leading cloud communication platform that offers a simple, fast, and scalable way for companies to modernize their business communications. Companies of all types use Plivo’s API’s and SDK’s to quickly integrate voice and SMS capabilities into their applications.

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Pros

  • Continually Improving Product
  • Trustworthy
  • Fair
  • Acts with Integrity
Badge Winner
Badge Winner

Streamline your communication capabilities with Twilio's advanced suite of APIs

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Pros

  • Respectful
  • Trustworthy
  • Fair
  • Friendly Negotiation
Bandwidth

Bandwidth

Composite Score
7.6 /10
CX Score
7.7 /10

Cloud-ready voice, messaging, and 911 built for the enterprise. Bandwidth is the only API platform provider that owns a Tier 1 network, giving you better quality, rates, and control.

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Pros

  • Respectful
  • Helps Innovate
  • Performance Enhancing
  • Trustworthy
Badge Winner
Badge Winner
Infobip

Infobip

Composite Score
7.5 /10
CX Score
7.6 /10

Infobip is a global leader in omnichannel communication. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.

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Pros

  • Effective Service
  • Fair
  • Security Protects
  • Caring
Badge Winner
Telnyx

Telnyx

Composite Score
7.5 /10
CX Score
7.7 /10

Telnyx is a next-gen communications and connectivity platform that offers carrier-grade services on a private, global IP network. Telnyx's simple Mission Control portal and API mean you can integrate voice, messaging, fax, wireless, video, and more into your applications with ease. Every Telnyx customer has access to 24/7 in-house engineering support, as well as complimentary services like configuration management, enterprise-level security, and fraud detection.

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Pros

  • Trustworthy
  • Respectful
  • Transparent
  • Efficient Service
Composite Score
7.5 /10
CX Score
7.6 /10

Sinch APIs help enterprises enable meaningful communication at scale and connect with your audience seamlessly across messaging, email, voice, and video.

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Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful