Conversational AI Software

Conversational AI

What is Conversational AI Software?

Conversational AI software (also known as Virtual Assistants) are interactive applications that help automate customer interaction, request intake and fulfillment, and workflow processing. These (AI)-powered applications simulate human interaction by employing natural language processing for input and feedback via text or voice.

Common Features

  • Artificial Intelligence Engine
  • Leads Generation
  • Learning and Adaptability
  • Natural Language Processing
  • Personalized Service
  • Workflow Processing
  • Intent Extraction
  • Other Integrations

Top Conversational AI Software

2024 Data Quadrant Awards

2023 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

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Products: 13
Next Award: Mar 2025

Top Conversational AI Software 2024

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FPT Smart Cloud Company Limited

FPT.AI

Composite Score
8.9 /10
CX Score
9.0 /10

FPT.AI offers a comprehensive Conversational AI platform to build and deploy omni-channel virtual assistants in multiple languages (Indonesian, English, Vietnamese, Japanese), tailored to any business to amplify productivity and optimize operating costs. Trusted by global enterprises, FPT.AI has enabled 3200+ virtual assistants across various messaging & voice channels.

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Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
Badge Winner
Badge Winner
Composite Score
8.6 /10
CX Score
8.8 /10

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.

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Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Badge Winner
Qualified

Qualified

Composite Score
8.6 /10
CX Score
8.8 /10

Zero in and engage instantly with your hottest visitors. Maximize conversion with live view, live chat, and voice calls.

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Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy
Badge Winner
Badge Winner

Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.

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Pros

  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Inspires Innovation
Badge Winner
Badge Winner
Composite Score
7.9 /10
CX Score
8.0 /10

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.

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Pros

  • Reliable
  • Acts with Integrity
  • Continually Improving Product
  • Trustworthy
Composite Score
7.8 /10
CX Score
8.3 /10

Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.

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Pros

  • Client Friendly Policies
  • Helps Innovate
  • Continually Improving Product
  • Reliable
Badge Winner
Badge Winner
Composite Score
7.8 /10
CX Score
8.4 /10

Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.

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Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
Badge Winner
Badge Winner
Composite Score
7.7 /10
CX Score
7.9 /10

IBM watsonx™ Assistant is a market-leading, conversational artificial intelligence platform designed to help you overcome the friction of traditional support and deliver exceptional experiences.

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Pros

  • Efficient Service
  • Saves Time
  • Appreciates Incumbent Status
  • Helps Innovate
Jio Haptik Technologies Limited

Haptik

Composite Score
7.6 /10
CX Score
8.1 /10

Jio Haptik has pioneered AI-powered innovation since 2013, processing 15 billion+ conversations and 10 million+ transactions in 100+ languages for businesses globally. Haptik has two lines of products - Contakt & Interakt - that respectively enable enterprises and SMBs to solve their customers’ biggest pain points. Contakt is an LLM-first customer experience suite comprising AI Assistant, Agent Co-Pilot, and Intelligent Analytics. Interakt is an AI-enabled CRM for SMBs to manage their business on WhatsApp. The company recently won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023.

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Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Avaamo

Avaamo

Composite Score
7.6 /10
CX Score
7.9 /10

Avaamo is a deep-learning software company that specializes in conversational interfaces to solve specific, high impact problems in the enterprise.

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Pros

  • Effective Service
  • Efficient Service
  • Inspires Innovation
  • Saves Time
Badge Winner