Crownpeak Digital Experience Platform Logo
Crownpeak Digital Experience Platform Logo
Crownpeak Technology, Inc

Crownpeak Digital Experience Platform

7.8 /10
Category
Crownpeak Digital Experience Platform
7.8 /10

What is Crownpeak Digital Experience Platform?

Our software-as-a-service Digital Experience Management platform, enables non-technical marketers to rapidly publish content across any digital channel, while maintaining centralized control.

Company Details


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Awards & Recognition

Crownpeak Digital Experience Platform won the following awards in the Digital Experience - Enterprise category

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Crownpeak Digital Experience Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Crownpeak Digital Experience Platform.

82 Likeliness to Recommend

1
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Crownpeak Digital Experience Platform?

0% Negative
9% Neutral
91% Positive

Pros

  • Helps Innovate
  • Respectful
  • Fair
  • Friendly Negotiation

Feature Ratings

Average 87

Content Security

92

Analytics and Reporting

88

Content Repository

88

Web Publishing Capabilities

88

Management Interface

87

Standard Templates

85

Digital Asset Management

85

Translation Facilitation

84

E-Commerce Integration

82

Social Media Integration

82

Multi Channel Support

81

Vendor Capability Ratings

Average 84

Ease of IT Administration

88

Ease of Data Integration

87

Vendor Support

87

Ease of Customization

86

Ease of Implementation

86

Usability and Intuitiveness

86

Quality of Features

84

Business Value Created

81

Availability and Quality of Training

81

Breadth of Features

80

Product Strategy and Rate of Improvement

79

Crownpeak Digital Experience Platform Reviews

𝒮𝒶𝓃𝒹𝓮𝓮𝓅 𝒮.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jun 2024

Super Product. features and support are promising.

Likeliness to Recommend

9 /10

What differentiates Crownpeak Digital Experience Platform from other similar products?

Comprehensive Solution: Crownpeak offers a comprehensive solution for delivering high-quality, revenue-boosting digital experiences. It combines a SaaS-based web content management system (CMS) with other best-of-breed offerings. These offerings wrap digital quality, governance, and privacy into experience delivery. Content-Driven Commerce Experiences: One of the key differentiators of Crownpeak is its focus on content-driven commerce experiences. This means it enables businesses to rapidly deliver personalized, content-rich experiences across online channels, enhancing customer engagement and conversion rates. Artificial Intelligence (AI).

What is your favorite aspect of this product?

Crownpeak’s platform is the industry’s only true SaaS-based solution. Companies can create, deploy, and optimize omnichannel digital experiences faster and easier than ever, with zero infrastructure to maintain.

What do you dislike most about this product?

Artificial Intelligence (AI)-Powered Personalization.

What recommendations would you give to someone considering this product?

True SaaS-Based Solution,Global Reach and Agility,Best vendor Support.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Fedor L.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Robust Content and Campaign Tools

Likeliness to Recommend

9 /10

What differentiates Crownpeak Digital Experience Platform from other similar products?

A digital experience platform (DXP) like Crownpeak can help marketing teams manage a seamless digital experience across channels. Crownpeak offers an extensive tool set purpose-built for digital marketers. Crownpeak offers customizable content modeling, integrated digital asset management, personalized CMS templates, and an intuitive hybrid editor to streamline content creation across channels. The campaign builder and analytics integrations also connect experiences to marketing performance. This level of flexibility and cohesion is unmatched.

What is your favorite aspect of this product?

Crownpeak is a lifesaver for maintaining brand consistency, quality standards, and compliance as our marketing campaigns and sites rapidly multiply. The workflow engine is advanced, and the digital asset repository is centralized, creating the perfect source of truth. Our team can collaborate smoothly with bulk actions across sites and fine-tuned role permissions. Advanced features can unlock optimization potential.

What do you dislike most about this product?

Crownpeak is excellent at campaign building and governance. Integrating more predictive insights could be valuable. There is certainly headroom to leverage automation and analytics here.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Koutarou K.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Unmatched Headless Flexibility and Extensibility

Likeliness to Recommend

9 /10

What differentiates Crownpeak Digital Experience Platform from other similar products?

One major advantage of Crownpeak's headless DXP approach is unmatched flexibility, as it separates content from display layers. This allows for full control over rendering experiences across devices and touchpoints. Fully exposed APIs enable seamless integration with any frontend stack. These cloud-native capabilities accelerate the shipping of modular, scalable software. Crownpeak makes it easy to embed personalization dynamically, with robust user segmentation options to target and test custom experiences to improve engagement. The intuitive experiment console measures performance variations to double-down on what delights users most.

What is your favorite aspect of this product?

Crownpeak's Bulletproof Skeleton provides robust QA built-in, which bakes comprehensive testing into the foundation of every experience. The time saved from manual regression testing allows for more focus on strategic tasks rather than rote quality checks. Our team can confidently enhance experiences faster, knowing Crownpeak has our back.

What do you dislike most about this product?

It is helpful to have some familiarity with headless architectures to leverage the DXP's full capabilities.

What recommendations would you give to someone considering this product?

I recommend Crownpeak for software teams looking for an all-in-one hub for digital experience mastery. Crownpeak delivers on all fronts, with CMS flexibility, experimentation capabilities, and integrated QA freeing up engineering capacity while continuously improving product quality and customer satisfaction. This winning combination of value earns my strongest recommendation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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