Customer Relationship Management - Enterprise (CRM) Software

Customer Relationship Management - Enterprise

What is Customer Relationship Management - Enterprise Software?

Customer Relationship Management (CRM) software enables an organization to manage the complete customer lifecycle and capture, integrate and analyze data across all customer touchpoints. The best CRM software suites allow organizations to increase customer loyalty, improve marketing effectiveness and sales productivity. A successful CRM strategy starts with well-defined business objectives. It also includes detailed functionality requirements, a sound methodology for provider due diligence and selection, and a solid end-user training and support program. Choosing a software provider with a track record of strong customer relationships will improve your chances of CRM success.

Data collected from reviewers in: organizations with 5,000 or more employees.

Common Features

  • Collaboration
  • Mobile
  • Analytics and Reporting
  • Sales Management
  • Marketing Management
  • Customer Service Management
  • Quote Contract and Proposal
  • Account and Contact Management
  • Telephony and Call Center Management
  • Activity and Workflow Management
  • Lead Management

Top Customer Relationship Management - Enterprise (CRM) Software

2024 Data Quadrant Awards

2024 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

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Products: 7
Next Award: Jul 2025

Top Customer Relationship Management - Enterprise Software 2024

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Composite Score
8.7 /10
CX Score
8.8 /10

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Scorecard
Scorecard

Pros

  • Reliable
  • Respectful
  • Enables Productivity
  • Helps Innovate
Badge Winner
Badge Winner
Composite Score
8.6 /10
CX Score
9.0 /10

Oracle's PeopleSoft customer relationship management (CRM) delivers "CRM for You"?solutions that have been tailored to fit your industry business processes, your customer strategies, and your success criteria.

Scorecard
Scorecard

Pros

  • Enables Productivity
  • Trustworthy
  • Fair
  • Includes Product Enhancements
Badge Winner
Badge Winner
Composite Score
8.6 /10
CX Score
8.8 /10

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights.

Scorecard
Scorecard

Pros

  • Respectful
  • Helps Innovate
  • Acts with Integrity
  • Reliable
Badge Winner
Badge Winner
Composite Score
8.4 /10
CX Score
8.6 /10

Provide marketing, sales, and service professionals with complete customer intelligence to manage relationships and customer-related processes. Our customer relationship management products enable you to define customers based on their industry and personalize the customer experience.

Scorecard
Scorecard

Pros

  • Trustworthy
  • Fair
  • Respectful
  • Acts with Integrity
Composite Score
8.3 /10
CX Score
8.5 /10

Accelerate growth with the power of data, AI, and machine learning to bring together all aspects of the customer experience. Oracle Engagement Cloud provides a comprehensive set of capabilities to help sales leaders transition smoothly from sales planning and execution through customer onboarding, account management, and support services.

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Scorecard

Pros

  • Respectful
  • Security Protects
  • Reliable
  • Inspires Innovation
Composite Score
8.2 /10
CX Score
8.6 /10

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.

Scorecard
Scorecard

Pros

  • Helps Innovate
  • Reliable
  • Caring
  • Fair
Badge Winner
Badge Winner
Infor (US), LLC

Infor CRM

Composite Score
7.6 /10
CX Score
7.8 /10

Your customer relationships are the driving force of your business. By offering a complete view of every customer touch point across your sales, marketing, customer service, and support teams, Infor CRM enables you to maximize the impact of every interaction—across the entire customer lifecycle—whether in the office or out in the field.

Scorecard
Scorecard

Pros

  • Transparent
  • Reliable
  • Security Protects
  • Effective Service

Products below are ineligible for awards due to insufficient recent reviews

Composite Score
8.3 /10
CX Score
8.5 /10

Businesses that invested in first-generation customer relationship management software have undoubtedly seen benefits, for example in customer data aggregation and performance reporting. But with time in service, the substantial shortcomings of legacy customer relationship management software have become clear. Pegasystems, the acknowledged leader in business process management and CRM solutions, now offers a next-generation CRM platform that transcends legacy CRM to deliver customer relationship management that's intelligent, differentiated, and agile.

Scorecard

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring
Composite Score
8.1 /10
CX Score
8.3 /10

Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Now you’re freed up to focus on what really matters: your customers.

Scorecard

Pros

  • Generous Negotitation
  • Transparent
  • Fair
  • Enables Productivity
Composite Score
8.0 /10
CX Score
8.5 /10

Oracle E-Business Suite is the a comprehensive suite of integrated, global business applications that enable organizations to make better decisions, reduce costs, and increase performance.

Scorecard

Pros

  • Client's Interest First
  • Helps Innovate
  • Continually Improving Product
  • Reliable