Data Quadrant Awards 2024

Field Service Management

SoftwareReviews names WorkTrek, Freshdesk, Field Nation, and Jobber as Field Service Management Data Quadrant Award Winners.

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Field Service Management

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

Read The In-Depth Report

A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

user satisfaction rankings
|
vendor capability comparisons
|
business value scores
|
individual feature evaluations
|
emotional connection to products

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30+ pages

Note Software product placement is based on the scores provided by users, recency of the reviews, and review volume. Axes are dynamically adjusted based on the minimum and maximum values in the data set.

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists

12Reviews

WorkTrek

WorkTrek is a cloud platform that assists maintenance teams, asset and facility managers, and technicians in streamlining and digitizing their fieldwork, maintenance, and asset management operations. It consolidates your asset data and keeps track of your upkeep activities, paperwork, history of services, spare parts, asset states, and prices. Additionally, it allows you to generate, allocate, and schedule work orders all in one location without having to deal with piles of paperwork.

8.0

Composite
Score

+91

Emotional
Footprint

93%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

24Reviews

Freshworks

Freshdesk

Freshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents.

7.9

Composite
Score

+88

Emotional
Footprint

90%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

20Reviews

Field Nation

Field Nation is the complete field service marketplace and project management solution that connects businesses and contingent workers. We enable companies to find, hire and pay service technicians when - and where - there is work to be done. Field Nation serves as a catalyst for growth and ensures successful collaborations in today’s rapidly changing world of work.

7.9

Composite
Score

+86

Emotional
Footprint

88%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

13Reviews

Jobber

Get the tools you need to get more jobs, impress your clients, and earn more money on every job.

7.7

Composite
Score

+87

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

Vendor Capability Awards

Availability and Quality of Training

Jobber

Breadth of Features

WorkTrek

Business Value Created

ServiceTitan

Ease of Customization

Field Nation

Ease of Data Integration

WorkTrek

Ease of IT Administration

WorkTrek

Ease of Implementation

Freshdesk

Product Strategy and Rate of Improvement

Jobber

Quality of Features

Freshdesk

Usability and Intuitiveness

Jobber

Vendor Support

Jobber

Vendor Capability Awards

Availability and Quality of Training

Jobber

Breadth of Features

WorkTrek

Business Value Created

ServiceTitan

Ease of Customization

Field Nation

Ease of Data Integration

WorkTrek

Ease of IT Administration

WorkTrek

Ease of Implementation

Freshdesk

Product Strategy and Rate of Improvement

Jobber

Quality of Features

Freshdesk

Usability and Intuitiveness

Jobber

Vendor Support

Jobber

Other Evaluated Vendors

22Reviews

ServiceTitan

ServiceTitan is an all-in-one software for commercial and residential HVAC, plumbing, electrical, and other field service businesses.

7.6

Composite
Score

+78

Emotional
Footprint

87%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

15Reviews

Salesforce.com Inc

Salesforce Field Service

Salesforce Field Service Software empowers your employees to deliver intelligent and connected service in the field. Field Service Software helps you: Improve first-visit resolution with Field Service; Boost employee productivity in the field; Automate appointment scheduling; Manage agents, dispatchers, and mobile workers; Get real-time visibility into all operations; Optimize mobile workforce allocation; and Keep customers updated at every step of the way.

7.5

Composite
Score

+83

Emotional
Footprint

81%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

23Reviews

Microsoft Corporation

Dynamics 365 Field Service

Dynamics 365 for Field Service is Microsoft's answer to Field Service Management software. Dynamics 365 Field Service software dispatches the right resource to the right place at the right time.

7.0

Composite
Score

+74

Emotional
Footprint

78%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

45Reviews

Workiz Inc

Workiz

Workiz is a field service management and communication software solution that serves on-demand service businesses in the locksmith, junk removal, carpet cleaning, garage door repair, and appliance repair industries. Business owners leverage Workiz’s complete cloud-based solution to manage every aspect of their businesses, whether in the office or in the field, 24/7. With Workiz, you can take full control of calls, scheduling, dispatching, estimates, invoices, and reports, all in one place. Workiz enables business owners to track and monitor every job and manage all communications between technicians, dispatchers, and clients.

7.0

Composite
Score

+81

Emotional
Footprint

88%

Likeliness to
Recommend

Likeliness
to Recommend

Write a Review

Product Report

15+
pages

For the full list of vendors in this space, click here.

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.