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Data Quadrant Awards 2024

IT Asset Management - Enterprise


SoftwareReviews names ServiceNow Asset Management and IBM Maximo as IT Asset Management - Enterprise Data Quadrant Award Winners.


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IT Asset Management - Enterprise

Data Quadrant

Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.

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A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.

  • user satisfaction rankings
  • |
  • vendor capability comparisons
  • |
  • business value scores
  • |
  • individual feature evaluations
  • |
  • emotional connection to products
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30+ pages

IT Asset Management - Enterprise Data Quadrant

Note Software product placement is based on the scores provided by users, recency of the reviews, and review volume. Axes are dynamically adjusted based on the minimum and maximum values in the data set.

Evaluate the Complete

Software Experience

When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.

Product Features and Satisfaction

The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.

Vendor Experience and Capabilities

The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).

Gold Medalists


ServiceNow

ServiceNow Asset Management

ServiceNow Asset Management tracks the financial, contractual, and inventory details of hardware and virtual infrastructure – as well as non‑IT assets – throughout their lifecycle. Asset requests are handled using workflows to obtain approvals, validate entitlements, issue chargebacks, and provision services. Once an asset is deployed, Asset Management records all maintenance activity and enables IT to perform regular audits, right up until asset retirement.

8.0

Composite
Score

Composite
Score

+89

Emotional
Footprint

Emotional
Footprint

88%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
42Reviews

IBM

IBM Maximo

Keep critical assets operating at maximum efficiency with Maximo and IoT

7.9

Composite
Score

Composite
Score

+84

Emotional
Footprint

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

Badge Winner
113Reviews

Vendor Capability Awards


Availability and Quality of Training

ServiceNow Asset Management

Badge Winner

Breadth of Features

BMC Helix Discovery

Badge Winner

Business Value Created

ServiceNow Asset Management

Badge Winner

Ease of Customization

Asset Management X

Badge Winner

Ease of Data Integration

ServiceNow Asset Management

Badge Winner

Ease of IT Administration

ZENworks Asset Management

Badge Winner

Ease of Implementation

ServiceNow Asset Management

Badge Winner

Product Strategy and Rate of Improvement

ServiceNow Asset Management

Badge Winner

Quality of Features

Asset Management X

Badge Winner

Usability and Intuitiveness

ServiceNow Asset Management

Badge Winner

Vendor Support

ServiceNow Asset Management

Badge Winner

Vendor Capability Awards


Availability and Quality of Training

ServiceNow Asset Management


Breadth of Features

BMC Helix Discovery


Business Value Created

ServiceNow Asset Management


Ease of Customization

Asset Management X


Ease of Data Integration

ServiceNow Asset Management


Ease of IT Administration

ZENworks Asset Management


Ease of Implementation

ServiceNow Asset Management


Product Strategy and Rate of Improvement

ServiceNow Asset Management


Quality of Features

Asset Management X


Usability and Intuitiveness

ServiceNow Asset Management


Vendor Support

ServiceNow Asset Management


Other Evaluated Vendors


BMC Software

BMC Helix Discovery

BMC Helix Discovery is a cloud-native discovery and dependency mapping solution for visibility into hardware, software, and service dependencies across multi-cloud environments.

7.8

Composite
Score

Composite
Score

+84

Emotional
Footprint

Emotional
Footprint

86%

Likeliness to
Recommend

Likeliness
to Recommend

41Reviews

OpenText Corporation

Asset Management X

OpenText™ Asset Management X delivers enterprise-ready IT hardware and software asset management. Assign costs, track financials, manage asset lifecycles, demonstrate software compliance to contracts, manage vendors, see carbon impact, and more with SaaS-based ease.

7.7

Composite
Score

Composite
Score

+93

Emotional
Footprint

Emotional
Footprint

85%

Likeliness to
Recommend

Likeliness
to Recommend

33Reviews

Eracent

Eracent IT Management Center

The IT Management Center™ (ITMC), is a comprehensive lifecycle management for all assets and licenses, providing continuous tracking from planning through refresh/retirement. Supports optimized utilization of all assets from acquisition to disposition, and provides a baseline that is not dependent on dynamic discovery data that can constantly change.

7.4

Composite
Score

Composite
Score

+78

Emotional
Footprint

Emotional
Footprint

84%

Likeliness to
Recommend

Likeliness
to Recommend

49Reviews

OpenText Corporation

ZENworks Asset Management

OpenText™ ZENworks Asset Management tracks software deployments and usage and maintains license compliance. It helps you understand costs and monitor all of your software contracts.

7.1

Composite
Score

Composite
Score

+78

Emotional
Footprint

Emotional
Footprint

78%

Likeliness to
Recommend

Likeliness
to Recommend

34Reviews

For the full list of vendors in this space, click here.

About Gold Medal Awards and Software Reports

SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).

Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.

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