Digital Adoption Platforms

Digital Adoption Platforms

What is Digital Adoption Platforms?

Digital Adoption Platforms focus on onboarding users to new applications. They provide the ability to add an integrated training layer that looks native to internal and external software. Digital Adoption Platforms assist organizations with technology change management, and helpdesk ticket reduction. The platforms overlay instruction, user guidance, walkthroughs, and tutorials on top of enterprise applications.

Common Features

  • Help Screens
  • Process Flows
  • Analytics and Reporting
  • Dashboard
  • Content Creation
  • Content Management
  • Contextual Guidance
  • Lightweight Automation

Top Digital Adoption Platforms

2024 Data Quadrant Awards

2023 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

Switch to Emotional Footprint
Products: 8
Next Award: Mar 2025

Top Digital Adoption Platforms 2024

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WalkMe

WalkMe

Composite Score
8.9 /10
CX Score
8.9 /10

WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.

Scorecard
Scorecard

Pros

  • Respectful
  • Inspires Innovation
  • Helps Innovate
  • Continually Improving Product
Badge Winner
Pendo.io, Inc.

Pendo

Composite Score
8.6 /10
CX Score
8.9 /10

Pendo is on a mission to elevate the world's experiences with software. Organizations around the world use Pendo to accelerate and deepen software product adoption.

Scorecard
Scorecard

Pros

  • Helps Innovate
  • Inspires Innovation
  • Caring
  • Respectful
Badge Winner
Badge Winner
Newired

Newired

Composite Score
8.5 /10
CX Score
8.7 /10

Newired is a Digital Adoption Solution which allows you to design and create a guidance overlay to help users of virtually any web-based software. Newired introduces an interactive guidance layer which enhances user experience, boosts application adoption and guides customers or employees through any task, providing contextual help in an easy-to-use interface. With Newired onboarding and training tools, business process owners, HR trainers, and other professionals can turn training manuals, and support resources into a powerful and interactive guidance layer, which will provide real time, in-app support.

Scorecard
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Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity
Badge Winner
Badge Winner
Mixpanel

Mixpanel

Composite Score
8.1 /10
CX Score
8.3 /10

Mixpanel's event-based tracking solution gives product teams the ability to gain insights into how to best acquire, convert, and retain their users across web and mobile platforms. Powerful, flexible, and easy-to-use, Mixpanel enables teams to learn from their user data and innovate rapidly in creating winning products.

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Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
Userpilot

Userpilot

Composite Score
7.9 /10
CX Score
8.2 /10

Userpilot is a product experience software that gives non-technical teams the ability to create powerful contextual onboarding experiences. 100s of product and customer teams from companies such as UiPath, Porsche and McGraw Hill trust Userpilot to increase their user adoption through behavior-driven product experiences and to deliver beautiful, personalized and highly customizable user experiences.

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Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
Appcues

Appcues

Composite Score
7.9 /10
CX Score
8.1 /10

Appcues is used to measure and improve product adoption—without a developer. The no-code platform empowers non-technical teams to track and analyze product usage, and publish beautiful in-app onboarding tours, announcements, and surveys, in minutes.

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Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
Badge Winner
Spekit

Spekit

Composite Score
7.8 /10
CX Score
8.0 /10

Spekit is the leading SaaS in-app digital adoption and enablement platform that helps employees learn their tools and navigate process changes by accessing answers and enablement resources in real-time, everywhere they work. Built by sales ops professionals for growing & remote teams, Spekit blends the modern digital adoption platform with the simplicity of a contextual knowledge base for a lightweight yet powerful solution to continuous employee training.

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Pros

  • Performance Enhancing
  • Unique Features
  • Inspires Innovation
  • Acts with Integrity
Whatfix

Whatfix

Composite Score
7.4 /10
CX Score
7.4 /10

Whatfix is a Digital Adoption Platform that helps users achieve optimal performance by providing them quick and easy access to contextual information, needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application thereby eliminating the time spent in referring multiple resources for help and support.

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Pros

  • Helps Innovate
  • Performance Enhancing
  • Caring
  • Efficient Service

Products below are ineligible for awards due to insufficient recent reviews

OnScreen Solutions

OnScreen

Composite Score
8.5 /10
CX Score
8.5 /10

Transform business users into super users with in application walkthroughs for SAP ECC, S4HANA or any Enterprise Application. OnScreen allows any trainer or subject matter expert to create contextual step by step walkthroughs that are made available to end users live directly in your sap system or any web application like Salesforce, SuccessFactors, Ariba, Workday or ServiceNow. OnScreen can help address common training and onboarding issues that organizations commonly face as part of ongoing digital transformation efforts. Increase user adoption rates and overall productivity with SAP ERP or any Enterprise application.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Lemon Learning

Lemon Learning

Composite Score
8.4 /10
CX Score
8.5 /10

Lemon Learning accelerates software adoption thanks to interactive walkthroughs. Like GPS navigation for digital tools, Lemon Learning is integrated directly into your SaaS applications to simplify software training and support. As an all-in-one resource for organizations, Lemon Learning also allows companies to create their own tailored training content, enriched with images, videos, GIFs or questionnaires. In addition to custom guides for your very unique internal processes, we provide ready-made content for market-leading solutions such as G Suite, Salesforce, Microsoft Office 365, Oracle and SAP.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing