DocuSign Identify Logo
DocuSign Identify Logo
Docusign

DocuSign Identify

7.6 /10
Category
DocuSign Identify
7.6 /10

What is DocuSign Identify?

Verify signer identity beyond the standard practice of clicking an emailed link. DocuSign Identify makes identity proofing and authentication a seamless part of eSignature. So you protect your important agreements, and your customer experience.

Company Details


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DocuSign Identify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign Identify.

92 Likeliness to Recommend

93 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign Identify?

7% Negative
7% Neutral
86% Positive

Pros

  • Continually Improving Product
  • Efficient Service
  • Caring
  • Saves Time

Feature Ratings

Average 78

Picture Identification

83

Regulatory Compliance

81

Database Integration

79

Document Hosting

79

Reporting

77

Vendor Capability Ratings

Average 85

Quality of Features

89

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

84

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

83

Ease of Customization

82

Ease of IT Administration

81

Vendor Support

79

DocuSign Identify Reviews

Nancy H.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Well known brand

Likeliness to Recommend

10 /10

What differentiates DocuSign Identify from other similar products?

with a big brand well known

What is your favorite aspect of this product?

tied to docusign

What do you dislike most about this product?

cost is much higher than anyone else

What recommendations would you give to someone considering this product?

for regulated industries ensure it works within your company

Pros

  • Respectful
  • Enables Productivity
  • Unique Features
  • Continually Improving Product

Cons

  • Vendor's Interest First
  • Less Friendly Negotiation
  • Under Delivered

Stephane B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Likeliness to Recommend

6 /10

Pros

  • Efficient Service
  • Caring
  • Client Friendly Policies

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Vendor's Interest First

alma k.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

easy to use, needs integration in banking, great p

Likeliness to Recommend

9 /10

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

I don't think there is any thingk in particular that I don't like, you need to apply adoption for employees like any other tool

What recommendations would you give to someone considering this product?

this is a must for streamlining customer identification

Pros

  • Saves Time
  • Trustworthy
  • Efficient Service
  • Effective Service