Dotdigital Logo
Dotdigital Logo
Dotdigital Group PLC

Dotdigital

7.1 /10
Category
Dotdigital
7.1 /10

What is Dotdigital?

From email marketing to full omnichannel marketing orchestration, dotdigital transforms your customer insight into personalized marketing campaigns. The dotdigital platform is an omnichannel marketing solution for B2C, B2B, and NFP marketers in the Americas. Import data, build segments and triggers, and create relevant marketing campaigns that engage your customers on their favorite channels.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Dotdigital won the following awards in the Marketing Automation - B2C category

Dotdigital Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dotdigital.

92 Likeliness to Recommend

83 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dotdigital?

0% Negative
16% Neutral
84% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Cons

  • Under Delivered

Feature Ratings

Average 81

Marketing Master Data Management

100

SMS Marketing

100

Multivariant Testing

87

Email Marketing Automation

85

Customer Journey Modelling

84

Mobile Marketing Management

80

Marketing Analytics

80

Marketing Asset Management

79

Marketing Project Management

77

Social Media Marketing Management

74

Vendor Capability Ratings

Average 76

Ease of Implementation

83

Availability and Quality of Training

80

Business Value Created

80

Usability and Intuitiveness

80

Vendor Support

79

Ease of Data Integration

76

Ease of Customization

74

Ease of IT Administration

73

Breadth of Features

71

Quality of Features

71

Product Strategy and Rate of Improvement

69

Dotdigital Reviews

Thomas L.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

User-friendly product and the support us helpful

Likeliness to Recommend

10 /10

What differentiates Dotdigital from other similar products?

Possible to create excellent segmentation to send more targeted emails

What is your favorite aspect of this product?

Simple to use for essential email marketing campaigns

What do you dislike most about this product?

Being able to edit/update a trigger within existing workflow

What recommendations would you give to someone considering this product?

Amazingly simple tool to streamline customer outreach initiatives

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Odongo N.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Seamless Marketing With Dotdigital

Likeliness to Recommend

9 /10

What differentiates Dotdigital from other similar products?

When it comes to marketing and automation, Dotdigital offers great features and is easy to use too.

What is your favorite aspect of this product?

I like that Dotdigital is cost effective It is resourceful and easy to use It is powerful in all marketing automation aspects

What do you dislike most about this product?

Since Dotdigital has worked well, no issues

What recommendations would you give to someone considering this product?

I recommend Dotdigital because it has been great when it comes to marketing automation and is affordable too.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

Elizabeth J.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Okay Product

Likeliness to Recommend

8 /10

What differentiates Dotdigital from other similar products?

The data integration was great and worked well for us, it also integrating well with our CRM platform to ensure that unsubscribes were recognised. The workflow feature was also very easy to use.

What is your favorite aspect of this product?

Data integration and Workflows

What do you dislike most about this product?

The additional costs to create a landing page for unsubscribes (preference Centre) put us off. This would have been a beneficial feature that allowed us to understand why people were unsibscribing and also fi it was a particualr part of email. The analytics on CRM wasnt always straightforward within our MIcrosoft Dynamics and meant that excel sheets were often downloaded to then follow up on.

What recommendations would you give to someone considering this product?

Make preference centres part of the costing platform - just a form with basic fields. More help with the integration of the analytics within CRM to allow the right follow up

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing