Dynamics 365 Field Service Logo
Dynamics 365 Field Service Logo
Microsoft Corporation

Dynamics 365 Field Service

7.0 /10
Category
Dynamics 365 Field Service
7.0 /10

What is Dynamics 365 Field Service?

Dynamics 365 for Field Service is Microsoft's answer to Field Service Management software. Dynamics 365 Field Service software dispatches the right resource to the right place at the right time.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Dynamics 365 Field Service won the following awards in the Field Service Management category

Dynamics 365 Field Service Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dynamics 365 Field Service.

78 Likeliness to Recommend

88 Plan to Renew

1
Since last award

74 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dynamics 365 Field Service?

6% Negative
8% Neutral
86% Positive

Pros

  • Unique Features
  • Caring
  • Respectful
  • Fair

Feature Ratings

Average 72

Application Integration

79

Online Booking

79

Field Service Workflow Management

77

Billing and Invoice Management

77

Dispatch Management

73

Field Service Knowledge Management

73

Service Scheduling

72

Quotes and Estimates

72

Dashboards, Analytics and Reporting

71

Field Sales Enablement

71

GPS Tracking

69

Vendor Capability Ratings

Average 74

Ease of IT Administration

79

Ease of Customization

78

Product Strategy and Rate of Improvement

77

Quality of Features

75

Availability and Quality of Training

75

Vendor Support

75

Usability and Intuitiveness

73

Ease of Implementation

73

Business Value Created

72

Breadth of Features

71

Ease of Data Integration

67

Dynamics 365 Field Service Reviews

Faisal S.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Featured solution

Likeliness to Recommend

5 /10

What differentiates Dynamics 365 Field Service from other similar products?

Bit different from other

What is your favorite aspect of this product?

Data coleboration

What do you dislike most about this product?

Nothing dislikes

What recommendations would you give to someone considering this product?

Use it, very friendly

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Cons

  • Less Reliable

Arun M.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2023

Mastery at Field level

Likeliness to Recommend

9 /10

What differentiates Dynamics 365 Field Service from other similar products?

Best UI UX, Customizations possible with good number of options, Cross platform efficient, Mobile and Web mode allows good flexibility

What is your favorite aspect of this product?

Work order and technician scheduling management

What do you dislike most about this product?

Not much atleast as of now

What recommendations would you give to someone considering this product?

Best field services options available here with good customziations in terms of functionality and UI UX designing.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Efficient Service
  • Inspires Innovation

Sree Harsha C.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Fantastic and great interface

Likeliness to Recommend

10 /10

What differentiates Dynamics 365 Field Service from other similar products?

The ability to access through app and the resource scheduling and auto generating work orders is very helpful to manage the companies infrastructure

What is your favorite aspect of this product?

Resource scheduling and queues

What do you dislike most about this product?

Mobile app

What recommendations would you give to someone considering this product?

Highly recommend the product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Dynamics 365 Field Service Comparisons