eFax® Logo
eFax® Logo
J2 Global

eFax®

7.3 /10
Category
eFax®
7.3 /10

What is eFax®?

Send & receive faxes by email. Get a local, toll-free or international fax number. Fax from anywhere with our mobile app.

Company Details


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eFax® Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on eFax®.

86 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love eFax®?

0% Negative
16% Neutral
84% Positive

Pros

  • Effective Service
  • Efficient Service
  • Transparent
  • Reliable

Feature Ratings

Average 79

Multi-Page Support

88

Integration with ERP Systems

87

Integration with Existing Fax Numbers

85

Inbound Fax Acceptance

82

Optical Character Recognition

78

Outbound Fax Transmission

77

Multi-Sourced Fax

74

PCI Compliance

74

Content Management

74

Vendor Capability Ratings

Average 84

Vendor Support

92

Ease of IT Administration

88

Breadth of Features

86

Ease of Data Integration

86

Availability and Quality of Training

85

Ease of Implementation

85

Usability and Intuitiveness

85

Ease of Customization

82

Business Value Created

82

Quality of Features

81

Product Strategy and Rate of Improvement

81

eFax® Reviews

Shantanu B.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Effortless Digital Faxing for Modern Businesses

Likeliness to Recommend

8 /10

What differentiates eFax® from other similar products?

All the faxes can be stored in the cloud, allowing easy access and management of your faxed documents. Also, eFax supports adding digital signatures to documents, making it easier to sign and send faxes without needing to print or scan them

What is your favorite aspect of this product?

eFax provides encryption and other security features to help protect the privacy of your communications. All the received faxes are delivered directly to the email inbox as attachments ( we can also change the email anytime where we want to receive the fax )

What do you dislike most about this product?

eFax is more expensive than the other online fax services, especially for the amount of pages included in the basic plans, even they charges you a higher amount if you exceed the monthly limit and there is a complex cancellation process as well as a higher cancellation charge.

What recommendations would you give to someone considering this product?

Always consider how many faxes you can send and receive each month. Compare your monthly usage to the page limits offered in eFax's plans to avoid overage charges. If you plan to use the service long-term, paying annually can save your money.

Pros

  • Security Protects
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Wastes Time
  • Less Generous
  • Less Friendly Negotiation

J. A.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Efax saves time. Easy as emailing!

Likeliness to Recommend

10 /10

What differentiates eFax® from other similar products?

The price for eFax is hands-down the best option out there. It has everything I need and as simple as sending an email to use.

What is your favorite aspect of this product?

I really like the ease of use and multi document email capabilities. There's nothing complicated about it.

What do you dislike most about this product?

There's really nothing to 'dislike'. It does what it says...and very effectively.

What recommendations would you give to someone considering this product?

Just get eFax. It's a simple, cost effective solution to always having a "fax machine" at hand. It has saved me many times!

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Kelsey S.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Easy to use.

Likeliness to Recommend

7 /10

What differentiates eFax® from other similar products?

Not sure, have only used eFax and standard fax.

What is your favorite aspect of this product?

The email notification of a new fax.

What do you dislike most about this product?

Nothing, it is simple, doesn't change often and it doesn't need to.

What recommendations would you give to someone considering this product?

Simple great and easy to use product allows you to send and receive fax from anywhere!

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Helps Innovate

Cons

  • Slower Product Innovation