Emotional Footprint Awards 2024
Identity and Access Management
SoftwareReviews names Okta Identity Cloud, Microsoft Entra PIM, SailPoint IdentityNow, and Ping Identity Platform as Identity and Access Management Emotional Footprint Award Winners.
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Identity and Access Management
Emotional Footprint Awards
SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
Read The In-Depth Report
See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.
30+ pages
Measuring Emotional Footprint
Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:
% of Positive Reviews - % of Negative Reviews
For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.
Emotional Footprint Leaders
Okta
Okta Identity Cloud
Okta's products manage identity and access for millions of people on millions of devices. We offer products in two lines: IT Products and Platform.
8.8
CX Score
CX
Score
+91
Net Emotional Footprint
Net Emotional
Footprint
88
Value Index
VALUE INDEX
Microsoft Corporation
Microsoft Entra PIM
Microsoft Entra ID ( Formerly Azure AD) Protect access to resources and data using strong authentication and risk-based adaptive access policies without compromising user experience. Provide a fast, easy sign-in experience across your multi cloud environment to keep your users productive, reduce time managing passwords, and increase productivity. Manage all your identities and access to all your applications in a central location, whether they’re in the cloud or on-premises, to improve visibility and control.
8.3
CX Score
CX
Score
+88
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Ping Identity
Ping Identity Platform
The Ping Identity Platform is comprised of a comprehensive suite of products and capabilities that work in harmony to deliver seamless, continuous and secure access to all applications. By quickly connecting millions of users and thousands of applications, we free enterprises to work without boundaries and accelerate digital transformation.
8.1
CX Score
CX
Score
+93
Net Emotional Footprint
Net Emotional
Footprint
91
Value Index
VALUE INDEX
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SailPoint Technologies Holdings, Inc.
SailPoint IdentityNow
Secure access to sensitive data, enhance audit response, and increase operational efficiencies for organizations of all sizes.
7.9
CX Score
CX
Score
+85
Net Emotional Footprint
Net Emotional
Footprint
87
Value Index
VALUE INDEX
Other Evaluated Vendors
CyberArk Software
CyberArk Application Identity Manager
CyberArk Enterprise Password Vault is designed to discover, secure, rotate and control access to privileged account passwords used to access systems throughout the enterprise IT environment.
7.6
CX Score
CX
Score
+83
Net Emotional Footprint
Net Emotional
Footprint
81
Value Index
VALUE INDEX
HID Global Corporation
HID DigitalPersona
The HID DigitalPersona software offers a new way to provide authentication services to users. Whereas traditional 2FA/MFA solutions are stuck on “what you have/what you know”, DigitalPersona leverages an array of easily deployable authentication methods so users can quickly and easily gain access to their cloud applications, such as Microsoft 365, VPNs, corporate networks, Windows desktops, Citrix applications and more. Crossmatch was acquired by HID Global in September 2018.
6.9
CX Score
CX
Score
+76
Net Emotional Footprint
Net Emotional
Footprint
80
Value Index
VALUE INDEX
RSA
RSA ID Plus
Part of a Complete Identity Platform. ID Plus (formerly RSA Via) is part of the AI-powered RSA Unified Identity Platform. The platform combines automated identity intelligence, authentication, access, governance, and lifecycle into one cohesive solution, to protect the gaps and blind spots that result from combining multiple point solutions.
6.5
CX Score
CX
Score
+71
Net Emotional Footprint
Net Emotional
Footprint
77
Value Index
VALUE INDEX
SAP
SAP Identity and Access Management
Safeguard your company's information assets with identity and access management and security compliance. Manage business continuity and minimize cost and risk with an approach to identity and access management that drives security compliance.
6.5
CX Score
CX
Score
+68
Net Emotional Footprint
Net Emotional
Footprint
78
Value Index
VALUE INDEX
For the full list of vendors in this space, click here.
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