Experian Health Patient Engagement Logo
Experian Health Patient Engagement Logo
Experian

Experian Health Patient Engagement

6.8 /10
Category
Experian Health Patient Engagement
6.8 /10

What is Experian Health Patient Engagement?

Give patients tools to settle their bills, manage their accounts, schedule appointments, pre-register online, and view lab results with a self-service portal.

Company Details


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Experian Health Patient Engagement Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Experian Health Patient Engagement.

75 Likeliness to Recommend

82 Plan to Renew

73 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Experian Health Patient Engagement?

13% Negative
11% Neutral
76% Positive

Pros

  • Respectful
  • Helps Innovate
  • Friendly Negotiation
  • Effective Service

Feature Ratings

Average 76

Patient Tracking

79

Patient Portal

76

Patient/ Physician Scheduling

76

Patient Engagement

76

Bed Management

75

Discharge Management

75

Medical Billing

75

Admissions Management

69

Referral Management

68

Vendor Capability Ratings

Average 78

Ease of Customization

82

Ease of Data Integration

80

Usability and Intuitiveness

80

Quality of Features

79

Product Strategy and Rate of Improvement

78

Ease of IT Administration

78

Ease of Implementation

78

Breadth of Features

77

Availability and Quality of Training

77

Vendor Support

76

Business Value Created

72

Experian Health Patient Engagement Reviews

Alexander A.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2020

Affordable& innovative patient engagement solution

Likeliness to Recommend

10 /10

What differentiates Experian Health Patient Engagement from other similar products?

Unlike similar products, Experian Health Patient Engagement allows you to collect up-front and help patients make informed decisions by generating accurate pricing for authorized services before or at point-of-service. It also provides patients with ability to receive payment estimates, set up payment plans, apply for financial assistance, make payments and schedule appointments from their desktop or mobile device.

What is your favorite aspect of this product?

I really like the Patient Financial Clearance feature, that allows you to assess and assign patients to the appropriate financial pathway based on likelihood to pay and their qualification for assistance to boost collections and satisfaction.

What do you dislike most about this product?

Patient statements could have a lot more customizable fields, that would allow us to customize billing statements and include important updates and messages.

What recommendations would you give to someone considering this product?

If you tired of searching for solution, that can elevate the patient financial experience, by compassionately educating patients about the finances surrounding their care, and also educating staff on the tools and methods for delivering that message, then you should absolutely try this product.

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Efficient Service

Daniel C.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2020

Easy to use patient management solution

Likeliness to Recommend

10 /10

What differentiates Experian Health Patient Engagement from other similar products?

It is easy to use and secure to empower patient engagement.Simplifies patient and administration tasks.It is worth the value of money it creates and have high quality features to enable better healthcare systems.

What is your favorite aspect of this product?

It is easy to access patient information as it is stored in the database.Our patients have the convenience to schedule for appointments online and even make payments fast.Administration tasks have been streamlined as registration of patients is easy and digitized.

What do you dislike most about this product?

I cant think of anything i dislike.It is very effective and does everything we need.

What recommendations would you give to someone considering this product?

I strongly recommend it.It is easy to use and worth the value of money it creates.

Pros

  • Reliable
  • Security Protects
  • Helps Innovate
  • Continually Improving Product