Experian Health Patient Engagement

Patient Tracking

Includes pre-admit tracking, patient transfer management, and patient status tracking.

Patient Portal

Portal that provides access to physician visit history, lab results, medications, scheduling and online payments.

Patient/ Physician Scheduling

The planning and scheduling of all necessary resources (providers, exam rooms, equipment, investigations, interventions and events) associated with the diagnosi

Patient Engagement

Includes patient TV time, electronic meal ordering, patient media, and hospital Wi-Fi.

Bed Management

The allocation and provision of beds. It includes the services that are aligned with being cared for by a medical facility.

Discharge Management

Includes check out, referral planning, and treatment planning.

Medical Billing

Includes online account management, online payments, insurance checks, and online billing.

Admissions Management

Assists in the registration of a patient into a healthcare facility for clinical treatment.

Referral Management

Includes contact information maintenance, outreach and campaign management, and referral tracking and monitoring.

Ease of Customization

Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration

Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness

End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features

Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement

Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration

This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation

Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features

Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training

Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support

The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created

Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.