Firstup Customer Reviews 2024

Firstup

8.2 /10

22 Reviews Write a Review

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What is Firstup?

Firstup is redefining the digital employee experience to put people first and lift companies up. Firstup makes communication solutions that build authentic engagement and create two-way conversation between employees and companies. The Firstup orchestration engine connects every worker, everywhere, on any device with personalized information that helps them do their best work.

Company Details

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Awards & Recognition

Firstup won the following awards in the Employee Communications category

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2024 Emotional Footprint Champion

Latest Award, 2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2024

2024 Data Quadrant Gold Medalist

2024

4 Top Rated Capabilities

4 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

4 Top Rated Capabilities

4 Top Rated Features

2023

Firstup Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Firstup.

84 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Firstup?

0% Negative

6% Neutral

94% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 82

Surveys and Polling

Newsletter Creation

Emergency Notification

Mobile

Intranet

Instant Messaging

Rewards Recognition

News Feeds, Alerts & Notifications

Application Integration

Single Sign-On (SSO)

Employee Directory

Vendor Capability Ratings

Average 81

Breadth of Features

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created

Usability and Intuitiveness

Firstup Reviews

Simon H.

Role: Human Resources
Industry: Energy
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Firstup - The Communication Concierge

Likeliness to Recommend

8 /10

What differentiates Firstup from other similar products?

Firstup is like your own personal communication concierge for employees. It integrates with Microsoft Teams, the platform most of us are already using, and delivers targeted information and resources directly to the right people at the right time.

What is your favorite aspect of this product?

The targeted content delivery. No more information overload! Employees can customize their preferences to receive updates relevant to their role and interests

What do you dislike most about this product?

I wouldn't say it's a bad feature, but I do wish it could integrate more seamlessly with some of our other HR tools.

What recommendations would you give to someone considering this product?

Firstup is fantastic for companies with a large, dispersed workforce. It keeps everyone connected and informed, which is crucial in a spread-out team like ours

Pros

Trustworthy
Efficient Service
Client Friendly Policies
Fair

Al MUHANNA M.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Great Product

Likeliness to Recommend

7 /10

What differentiates Firstup from other similar products?

Firstup provides advanced analytics and insights into employee engagement and content performance. Organisations can track key metrics such as open rates, click-through rates, and engagement levels to understand how employees interact with internal communications and make data-driven decisions to optimise their communication strategies.

What is your favorite aspect of this product?

Firstup's robust analytics and insights capabilities enable organizations to measure the effectiveness of their communications strategies and make data-driven decisions to optimize engagement further. This focus on personalisation and data-driven insights is often cited as a key differentiator and favourite aspect of Firstup among users and organisations.

What do you dislike most about this product?

Users may encounter difficulties when integrating Firstup with existing systems or platforms used within their organization. Ensuring seamless integration and data synchronization can require additional technical expertise and resources.

What recommendations would you give to someone considering this product?

Start by clearly defining your organization's objectives and goals for using Firstup. Determine how you intend to leverage the platform to enhance internal communication, employee engagement, and knowledge sharing within your organisation.

Pros

Transparent
Includes Product Enhancements
Helps Innovate
Continually Improving Product

Rozeta S.

Role: Human Resources
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2023

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Firstup from other similar products?

It is so handy, easy to use and so interactive.

What is your favorite aspect of this product?

Very easy and saves time.

What do you dislike most about this product?

Nothing to dislike about this product.

What recommendations would you give to someone considering this product?

This is an amazing product. You shouldn't look further.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Firstup

What is Firstup?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Firstup Ratings

84 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Firstup?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Surveys and Polling Ability to survey employees and gather feedback.

Newsletter Creation Ability to create and distribute company newsletters to employees.

Emergency Notification Ability to carry out mass notification to business continuity key stakeholders, and other relevant parties.​

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Intranet Private network that allows collaboration and storage of sensitive documents.

Instant Messaging Real-time, text-based communication between two or more people

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

News Feeds, Alerts & Notifications Provides configurable in-app news feeds as well as real-time alerts and updates of all board relevant meeting information.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Single Sign-On (SSO) Login authentication linked to corporate login credentials, and user account information auto-populated to the expense profile.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Firstup Reviews

Simon H.

Firstup - The Communication Concierge

Likeliness to Recommend

Pros

Al MUHANNA M.

Great Product

Likeliness to Recommend

Pros

Rozeta S.

Fantastic product

Likeliness to Recommend

Pros

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Feature Ratings

Surveys and Polling

Newsletter Creation

Emergency Notification

Mobile

Intranet

Instant Messaging

Rewards Recognition

News Feeds, Alerts & Notifications

Application Integration

Single Sign-On (SSO)

Employee Directory

Vendor Capability Ratings

Breadth of Features

Ease of Customization

Quality of Features

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created

Usability and Intuitiveness