Forsta
7.8 /10

What is Forsta?

Forsta is an Experience and Research Technology Platform that gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology is designed to discover, analyze and share smart insights packed with real action potential, and help organizations better understand the full Human Experiences of their audiences.

Company Details


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Awards & Recognition

Forsta won the following awards in the Voice of the Customer category

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Forsta Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Forsta.

87 Likeliness to Recommend

100 Plan to Renew

71 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Forsta?

0% Negative
3% Neutral
97% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Caring

Feature Ratings

Average 79

Multi-Channel Data Collection

85

Questionnaire Design/Survey Builder

82

Dashboards, Analytics and Reporting

79

API Framework

78

Sentiment Analytics

75

Text Analytics

72

Data Visualization

72

Alerts

69

Vendor Capability Ratings

Average 76

Ease of Data Integration

83

Ease of Implementation

82

Business Value Created

79

Quality of Features

78

Ease of Customization

78

Breadth of Features

76

Product Strategy and Rate of Improvement

76

Availability and Quality of Training

74

Vendor Support

73

Usability and Intuitiveness

73

Ease of IT Administration

70

Forsta Reviews

Robert Q.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

The essential tool for data-based decisions.

Likeliness to Recommend

9 /10

What differentiates Forsta from other similar products?

What really makes Forsta different from other similar software is its intuitive and easy-to-use interface. I had no problems getting familiar with the platform, which was a big relief for me since I'm not very tech savvy. In addition, the customer support has been exceptional, always attentive to answering my questions and resolving any problems that may arise.

What is your favorite aspect of this product?

What I like most about Forsta is the precision of its analysis and the amount of detailed information it provides. It has allowed me to better understand my clients and adapt my marketing strategy more effectively.

What do you dislike most about this product?

What I dislike most about Forsta is that sometimes the mobile app has performance issues, but overall, it hasn't been a major drawback.

What recommendations would you give to someone considering this product?

In summary, I would recommend Forsta to any company looking to improve their internal communication and increase collaboration between teams. With unique features like message customization and sending scheduling, Forsta stands out as an indispensable tool in any business environment.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2024

one of the great survey programming tool

Likeliness to Recommend

9 /10

Pros

  • Inspires Innovation
  • Acts with Integrity
  • Generous Negotitation
  • Helps Innovate

Cons

  • Vendor Friendly Policies

Brian A.

  • Role: Operations
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Strong Product with Great Support

Likeliness to Recommend

10 /10

What differentiates Forsta from other similar products?

Forsta has an excellent internal support team and group that works with you from implementation and beyond. There is no handoff to someone else, so everyone is aware of what's been happening for the life of the project. Forsta has unique features, such as open ends that can be programmed to prompt off keywords for better data.

What is your favorite aspect of this product?

It's incredibly easy to use once you've learned it. It's a powerful tool, and is industry leading with it's capabilities.

What do you dislike most about this product?

I wish they continued updating the older professional authoring tool. While I understand while they've moved to a more sleek UI, there are certain features that were just better in the old tool.

What recommendations would you give to someone considering this product?

They are trustworthy and don't overpromise. While they might not come in as as the lowest bid, they will be one of the lower cost vendors over the lifespan of the contract. They do not nickel and dime you the way other companies do.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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