FPT.AI Logo Award Winner Product Badge
FPT.AI Logo Award Winner Product Badge
FPT Smart Cloud Company Limited

FPT.AI

8.9 /10
Category
FPT.AI
8.9 /10

What is FPT.AI?

FPT.AI offers a comprehensive Conversational AI platform to build and deploy omni-channel virtual assistants in multiple languages (Indonesian, English, Vietnamese, Japanese), tailored to any business to amplify productivity and optimize operating costs. Trusted by global enterprises, FPT.AI has enabled 3200+ virtual assistants across various messaging & voice channels.

Company Details


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Awards & Recognition

FPT.AI won the following awards in the Conversational AI category

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FPT.AI Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FPT.AI.

93 Likeliness to Recommend

1
Since last award

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FPT.AI?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 92

Workflow Processing

94

Artificial Intelligence Engine

94

Leads Generation

92

Other Integrations

92

Personalized Service

92

Natural Language Processing

92

Learning and Adaptability

90

Intent Extraction

89

Vendor Capability Ratings

Average 90

Vendor Support

95

Availability and Quality of Training

93

Ease of IT Administration

93

Usability and Intuitiveness

92

Ease of Data Integration

90

Ease of Implementation

90

Quality of Features

89

Ease of Customization

88

Business Value Created

88

Product Strategy and Rate of Improvement

88

Breadth of Features

87

FPT.AI Reviews

Maria E. G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Revive interactions with Artificial Intelligence R

Likeliness to Recommend

9 /10

What differentiates FPT.AI from other similar products?

This tool has solutions that differ from others such as its ability to understand and respond accurately to complex queries, its integration with multiple messaging platforms and its ability to continuously adapt and learn from real-time data, allowing to implement intelligent chatbots, analyze data to make strategic decisions and personalize the user experience effectively.

What is your favorite aspect of this product?

I like FPT.AI because it is ideal for companies with a high volume of online customer interactions, for personalized marketing campaigns and for performing advanced data analysis, it is a powerful tool for empowering customer interactions through Artificial Intelligence, with unique features, albeit with some minor drawbacks. Its versatility makes it suitable for a wide range of business scenarios, and its positive impact has been evident in our organization.

What do you dislike most about this product?

On the downside, the platform can sometimes be slow when loading large amounts of data.

What recommendations would you give to someone considering this product?

I recommend FPT.AI for its adaptability and continuous learning, its accuracy in responding to complex queries, and its integration with a wide range of platforms.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Elvis R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

AI with Fully Human Functions

Likeliness to Recommend

9 /10

What differentiates FPT.AI from other similar products?

It has features that distinguish it from other similar programs such as its ability to understand natural language with great accuracy, its easy integration with other systems and its focus on customizing solutions for each business.

What is your favorite aspect of this product?

I like it and my overall experience with FPT.AI has been positive as it has improved efficiency in our processes, helped us make more informed decisions and improved the customer experience. It allows us to implement intelligent chatbots to interact with customers, analyze data to make informed decisions and automate repetitive tasks.

What do you dislike most about this product?

It has some complexity in the initial configuration, it is important to know how to handle this tool because the learning curve is somewhat high and it is necessary to know it to get the most out of all its features

What recommendations would you give to someone considering this product?

FPT.AI is a fully human AI solution that has proven to be invaluable to our organization. It is suitable for scenarios where intelligent interaction with customers is required and less suitable for very complex tasks that require a deeper human approach.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Role: Operations
  • Industry: Banking
  • Involvement: Vendor Management and Renewal
Validated Review
Anonymous Reviewer

Submitted Aug 2023

A great virtual assistant

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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