FreshBooks Customer Reviews 2024

FreshBooks

8.1 /10

What is FreshBooks?

FreshBooks is changing the way business owners manage their books. Its owner-first accounting platform, loved by businesses in over 160 countries, takes an easy-to-use approach to managing finances, billing, payments, and client engagement. FreshBooks, known for its 10x Stevie award winning customer support, serves customers of all sizes from offices in Canada, Croatia, Mexico, Netherlands, and the US.

Company Details

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Awards & Recognition

FreshBooks won the following awards in the Accounting - Small Business category

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9 Top Rated Capabilities

10 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Service Experience

2023

2022 Data Quadrant Gold Medalist

2022

8 Top Rated Capabilities

10 Top Rated Features

2022

FreshBooks Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on FreshBooks.

91 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love FreshBooks?

0% Negative

7% Neutral

93% Positive

Pros

Respectful
Performance Enhancing
Effective Service
Saves Time

Feature Ratings

Average 88

General Ledger Chart of Accounts

Accounts Receivable Invoicing

Accounts Payable Purchase Orders

Cost Revenue Tracking

Dashboards, Analytics and Reporting

Expense Management

Project Accounting

Reconciliation

Budgeting Forecasting

Cash Flow Management

Integration APIs

Vendor Capability Ratings

Average 84

Ease of Implementation

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Quality of Features

Breadth of Features

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Also Featured in...

Legal Billing

Score 8.2

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Accounting - Midmarket

Score 7.9

View FreshBooks in this category (opens in a new tab)

FreshBooks Reviews

Thomas W.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2024

Reliable Accounting solution for small businesses

Likeliness to Recommend

9 /10

What differentiates FreshBooks from other similar products?

It stands out because of ease of use and relatively simple features that favor small companies. For example, it does not very complicated features and does not much time to grasp how it works.

What is your favorite aspect of this product?

The invoicing function is my favorite because it saves time and offers a polite way to ask our online clients to pay for their services. The invoicing process is straightforward, and it encourages online payments. I also like the expense tracking feature since it makes us conscious of the business expenses and respond accordingly. The time tracking also gives insight on the time required to handle a project and help us adjust the rates when necessary.

What do you dislike most about this product?

I find the reporting feature inadequate because the reports are critical and could help us make better business decisions. The cost could go up if your small business grows fast because of the restrictions on the number of users. The Lite plan does not offer the typical double-entry accounting system and some crucial features such as the bank reconciliation options, It is rather too simple.

What recommendations would you give to someone considering this product?

Understand your business needs and ensure you understand FreshBooks functions. Remember to read the terms and conditions and evaluate how business changes could be affected by them.

Pros

Helps Innovate
Continually Improving Product
Reliable
Unique Features

Sylvia M.

Role: Student Academic
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Simple to use

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

Freshbook is easy to learn compared to other products like QuickBooks

What is your favorite aspect of this product?

Creating invoices is very faster because of already made templates which are editable and invoice can be saved as pdf copies and also sent to via email

What recommendations would you give to someone considering this product?

Freshbook supports both small and large business in accounting services, it collect funds and send reminder to clients on behalf of the user. Freshbook is quick in service delivery.

Pros

Continually Improving Product
Reliable
Inspires Innovation
Caring

Lorne F.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Best tool for accounting hands down

Likeliness to Recommend

10 /10

What differentiates FreshBooks from other similar products?

In-app estimates and proposals are second to none

What is your favorite aspect of this product?

The Chart of Accounts (COA) provides an easy-to-understand and comprehensive overview of the business’s accounts.

What do you dislike most about this product?

Time tracking could have been better suited for my teams.

What recommendations would you give to someone considering this product?

Love the platform, the partner program is great too.

Pros

Reliable
Performance Enhancing
Efficient Service
Effective Service

FreshBooks

What is FreshBooks?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

FreshBooks Ratings

91 Likeliness to Recommend

98 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love FreshBooks?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Legal Billing

Accounting - Midmarket

FreshBooks Reviews

Thomas W.

Reliable Accounting solution for small businesses

Likeliness to Recommend

Pros

Sylvia M.

Simple to use

Likeliness to Recommend

Pros

Lorne F.

Best tool for accounting hands down

Likeliness to Recommend

Pros

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Feature Ratings

General Ledger Chart of Accounts

Accounts Receivable Invoicing

Accounts Payable Purchase Orders

Cost Revenue Tracking

Dashboards, Analytics and Reporting

Expense Management

Project Accounting

Reconciliation

Budgeting Forecasting

Cash Flow Management

Integration APIs

Vendor Capability Ratings

Ease of Implementation

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Vendor Support

Ease of Data Integration

Quality of Features

Breadth of Features

Ease of Customization

Ease of IT Administration

Availability and Quality of Training