Front Logo Award Winner Product Badge
Front Logo Award Winner Product Badge
Front

Front

8.4 /10
Category
Front
8.4 /10

What is Front?

Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.

Company Details


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Awards & Recognition

Front won the following awards in the Customer Service - Midmarket category

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Front Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Front.

90 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Front?

0% Negative
3% Neutral
97% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Intelligent Search

88

Customer Service Knowledge Management

88

Contact Center Integration

86

Analytics and Reporting

85

Customer Self Service Capabilities

85

Customer Community Management

85

Customer Service Workflow Management

85

Multi Channel Support

82

Mobile Customer Care

78

Vendor Capability Ratings

Average 87

Ease of Implementation

94

Ease of Data Integration

93

Business Value Created

92

Quality of Features

91

Usability and Intuitiveness

87

Availability and Quality of Training

87

Product Strategy and Rate of Improvement

84

Breadth of Features

83

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

78

Front Reviews

Liz P.

  • Role: Human Resources
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Streamlines internal communication!

Likeliness to Recommend

10 /10

What differentiates Front from other similar products?

The ability to tag teammates onto threads without forwarding or giving external visibility to internal dialogue is so cool and so critical when we need to loop in other employees for a task.

What is your favorite aspect of this product?

The tag feature is truly the best thing, as opposed to outlook where it is simply a matter of @ and forwarding. That creates a lot of work to add someone to an exisitng conversation.

What do you dislike most about this product?

The calendar function within the mobile app.

What recommendations would you give to someone considering this product?

Especially post covid, when so much of the workforce is not in a setting together- Front delivers. To loop someone in on an email thread and have them see everything, be caught up, and ready to join the conversation quickly is key. Having multiple mailboxes set up to avoid congestion to teams that don't need certain threads-- and having the ability to set up a text phone number within the Front interface for our transportation partners. That always ensures a quick response.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Cons

  • Less Efficient Service

Kevin A.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

It has perfect Unified Communication Platform.

Likeliness to Recommend

10 /10

What differentiates Front from other similar products?

Front distinguishes itself with its strong focus on collaboration and teamwork. Unlike traditional email clients, Front provides robust collaboration features such as shared inboxes, internal comments, and task assignments, fostering a collaborative work environment and improving team productivity. Real

What is your favorite aspect of this product?

One of Front's primary advantages is its ability to centralize all communication channels into a single platform. By consolidating emails, messages, and notifications from various sources, Front enables teams to stay organized, collaborate effectively, and manage customer interactions more efficiently.

What do you dislike most about this product?

While Front offers a user-friendly interface, mastering its full range of features and functionalities may require some time and training. New users may encounter a learning curve when navigating the platform's advanced features such as shared inboxes, automation rules, and integrations, potentially impacting initial adoption and efficiency.

What recommendations would you give to someone considering this product?

Front emerges as a powerful communication platform that redefines team collaboration and enhances productivity in the modern workplace. With its shared inbox, integration hub, and collaborative workflows, Front enables teams to streamline communication, centralize interactions, and work more efficiently together

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Brad T.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Front allows fluid communication with our teams

Likeliness to Recommend

8 /10

What differentiates Front from other similar products?

I really like how Front handles client responses and the ability to create templates; It really speeds up our work.

What is your favorite aspect of this product?

I appreciate how everyone in a group can see who responded and who still needs to respond via email. We were really worried about lost emails and unhappy customers before we started using Front. We thank Front for resolving all these difficulties.

What do you dislike most about this product?

The most likely problem is that from time to time the interface freezes or an out of memory message appears that requires a software restart.

What recommendations would you give to someone considering this product?

I am not sure what specific issues Front is addressing right now, but I do know that all workflows require continuous updates. However, emails explaining the basics of Front are something I find really useful.

Pros

  • Continually Improving Product
  • Efficient Service
  • Security Protects
  • Helps Innovate

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