GoToConnect Logo Award Winner Product Badge
GoToConnect Logo Award Winner Product Badge
GoTo

GoToConnect

8.7 /10
Category
GoToConnect
8.7 /10

What is GoToConnect?

Our easily deployed, simple-to-use virtual phone system has video conferencing and messaging built right in.

Company Details


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Awards & Recognition

GoToConnect won the following awards in the Unified Communications as a Service category

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GoToConnect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoToConnect.

91 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoToConnect?

3% Negative
3% Neutral
94% Positive

Pros

  • Trustworthy
  • Respectful
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 86

Communications

91

Secure Access

89

Centralized Management Portal

88

Presence IM

86

Call Management

86

Mobility

86

Web & Desktop Conferencing

86

Analytics Reporting

85

Session Border Controller

84

Continuous UCC

82

Speech Access and Personal Assistant

82

Vendor Capability Ratings

Average 87

Ease of Implementation

90

Ease of IT Administration

89

Quality of Features

89

Breadth of Features

87

Business Value Created

87

Vendor Support

86

Ease of Customization

86

Usability and Intuitiveness

85

Availability and Quality of Training

85

Ease of Data Integration

84

Product Strategy and Rate of Improvement

83

GoToConnect Reviews

Patricio O.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

High volumes of conversations without problems

Likeliness to Recommend

8 /10

What differentiates GoToConnect from other similar products?

When it comes to business communications, GoToConnect is a good choice. Within the software, there are capabilities that allow us to track conversations, record calls, send text messages, and automate tasks.

What is your favorite aspect of this product?

I appreciate how it works with our SSO platform. It becomes very easy to immerse yourself in it every day. Instead of using your own cell phones, this is a great tool to use when communicating with applicants. Additionally, I appreciate that there is enough space for many messages on the voicemail service, so I never have to worry about running out of messages.

What do you dislike most about this product?

Sometimes the system will falsely indicate that my headphones are connected. So, I test the performance of my headphones by reconnecting them after each call. It can be a bit boring.

What recommendations would you give to someone considering this product?

Working with them is very simple. Both the options and the prices are excellent. The phones they buy from them are also less expensive.

Pros

  • Enables Productivity
  • Efficient Service
  • Inspires Innovation
  • Continually Improving Product

Susan W.

  • Role: Public Sector
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Combination of Effectiveness and Security

Likeliness to Recommend

8 /10

What differentiates GoToConnect from other similar products?

Simple of managing communication through one central point

What is your favorite aspect of this product?

Integrations with other tools.

What do you dislike most about this product?

Nothing in particular I have come across as downside in this tool.

What recommendations would you give to someone considering this product?

Real solution of centralizing your communications.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lia B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Fascinating for it's efficacy for conference calls

Likeliness to Recommend

9 /10

What differentiates GoToConnect from other similar products?

Fascinating with easier of join on a conference calls. Robustness and efficacy with web conferencing. Great with UIC presence. Straight forward and intuitive dashboard.

What is your favorite aspect of this product?

Awesomeness and spectacular with web conferencing. Great for video conference calls which are stable and clear. Robustness and mobile friendly.

What do you dislike most about this product?

It's flexibility with use with mobile access.

What recommendations would you give to someone considering this product?

It's a gigantic for it's flexibility with clarity of video conference calls. Great for web conferencing. Accessible with mobile. Astuteness with faster file sharing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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