Guru Logo
Guru Logo
Guru Technologies LLC

Guru

8.3 /10
Guru
8.3 /10

What is Guru?

Guru is a collaborative knowledge management solution where answers find you--everywhere, every time. By empowering these teams in-context with the knowledge they need to respond to customer questions, they can stop spending time hunting down information and instead focus on what matters most — their customers.

Company Details


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Awards & Recognition

Guru won the following awards in the Knowledge Management category

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Guru Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Guru.

88 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Guru?

3% Negative
0% Neutral
97% Positive

Pros

  • Reliable
  • Unique Features
  • Continually Improving Product
  • Caring

Feature Ratings

Average 84

Intelligent Search

87

Configurable Knowledge Repository

86

Role-Based Access

85

Cataloging

84

API Integration

83

Rich Text Editor

82

Reporting and Analytics

82

Social Features

82

Workflow and Approval Management

81

Version Control

80

Multiple File Type Support

80

Vendor Capability Ratings

Average 85

Business Value Created

90

Ease of IT Administration

88

Ease of Implementation

88

Availability and Quality of Training

85

Ease of Customization

85

Quality of Features

84

Usability and Intuitiveness

83

Vendor Support

83

Breadth of Features

83

Product Strategy and Rate of Improvement

81

Ease of Data Integration

80

Guru Reviews

Kandi A.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

By far, the best knowledge center I've ever used.

Likeliness to Recommend

9 /10

What differentiates Guru from other similar products?

Based on my experience using Guru and other knowledge center platforms in operations and training environments, Guru offered more features, ease of use, training, integration, and frequent enhancements than all others I've used. I would recommend Guru to any company in need of a solid knowledge center, or an easily accessible training program, especially for large and/or primarily remote companies.

What is your favorite aspect of this product?

My absolute favorite feature was the ability to link a specific Guru card in Slack messages in response to a question.

What do you dislike most about this product?

I believe it would be beneficial for Guru to have more video tutorials to decrease the learning curve time.

What recommendations would you give to someone considering this product?

Guru was the most intuitive company-specific "Wiki" I've ever used. If your company needs a knowledge center or is looking into creating a solid training plan that employees can reference as needed, Guru has you covered!

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Lexi s.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Great rich text and import bad organization

Likeliness to Recommend

6 /10

What differentiates Guru from other similar products?

I do like how easy it is to throw in different media to your knowledge base

What is your favorite aspect of this product?

Again, just be able to add different media to the knowledge base

What do you dislike most about this product?

It’s absolutely atrocious with search, and organization is severely lacking. It’s really hard to get people to find things even when you optimize it.

What recommendations would you give to someone considering this product?

Look at products, like confluence in terms of grouping and grouping like features.

Pros

  • Respectful
  • Saves Time
  • Helps Innovate
  • Continually Improving Product

Cons

  • Less Productive
  • Less Performance Enhancing
  • Less Effective Service

Amanda D.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Love Guru and think more organizations should use

Likeliness to Recommend

10 /10

What differentiates Guru from other similar products?

Guru is more user-firndly

What is your favorite aspect of this product?

I love the ability to assign metadata

What do you dislike most about this product?

I wish it was easier to keep clean and organized

What recommendations would you give to someone considering this product?

Assign only managers as administrators

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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