HCL Commerce Logo
HCL Commerce Logo
HCL Technologies

HCL Commerce

8.2 /10
Category
HCL Commerce
8.2 /10

What is HCL Commerce?

HCL Commerce is a single, unified platform that offers the ability to do business directly with consumers (B2C), directly with businesses (B2B). HCL Commerce is a customizable, scalable, and high availability solution that is built to use open standards. It uses cloud friendly technology to make deployment and operation easy and efficient.

Company Details


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Awards & Recognition

HCL Commerce won the following awards in the B2C eCommerce category

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HCL Commerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HCL Commerce.

86 Likeliness to Recommend

94 Plan to Renew

78 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HCL Commerce?

0% Negative
5% Neutral
95% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 79

Content Management

82

Reporting and Analytics

82

Order Portal

82

Retargeting Capabilities

81

Predictive Recommendations

80

Microsite Management

80

Catalog Management

80

Integrated Search

80

Order Management

78

Payment Processing

76

Content Localization

72

Vendor Capability Ratings

Average 75

Product Strategy and Rate of Improvement

79

Business Value Created

77

Quality of Features

76

Ease of Implementation

76

Ease of Data Integration

76

Breadth of Features

75

Ease of Customization

75

Availability and Quality of Training

74

Ease of IT Administration

73

Vendor Support

72

Usability and Intuitiveness

72

HCL Commerce Reviews

Robson A.

  • Role: Vendor Management
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ravi Shankar Y.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Great tool for an enterprise with amazing features

Likeliness to Recommend

9 /10

What differentiates HCL Commerce from other similar products?

I believe HCL commerce offers one of the best graphical user interface in the category. overall experience as an enterprise is fabulous. analytics and insights provided are really good.

What is your favorite aspect of this product?

GUI(graphical user interface) is my favourite aspect, clear differentiation between segments and analytics provided are my favourite features.

What do you dislike most about this product?

overall experience is good but the software lacks in the scalability of the consumers because it is a bit technical and would require prior training.

What recommendations would you give to someone considering this product?

customer service should improve, even if you have a great software and someone faces an issue it should get resolved in a timely manner

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Arun T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Robust platform with room for improvement.

Likeliness to Recommend

10 /10

What differentiates HCL Commerce from other similar products?

HCL Commerce differentiates itself through its scalability, flexibility, and extensive customization options. It offers robust support for B2B and B2C businesses, along with advanced analytics and personalization features. Additionally, HCL Commerce emphasizes rapid deployment and seamless integration with existing systems.

What is your favorite aspect of this product?

HHandling large-scale e-commerce operations, providing scalability and flexibility for businesses.

What do you dislike most about this product?

It is not easier for new user. Cost can be a concern for businesses,

What recommendations would you give to someone considering this product?

Evaluate Your Business Requirements: Before implementing any new e-commerce platform, it's essential to thoroughly understand your business requirements. Consider factors such as scalability, customization needs, integration capabilities, and support for different types of products and services. Assess Platform Flexibility: HCL Commerce offers a high degree of flexibility and customization options. Evaluate whether the platform can adapt to your unique business processes and requirements without extensive development effort.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

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