Hubspot Live Chat Logo
Hubspot Live Chat Logo
HubSpot

Hubspot Live Chat

7.9 /10
Category
Hubspot Live Chat
7.9 /10

What is Hubspot Live Chat?

Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.

Company Details


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Awards & Recognition

Hubspot Live Chat won the following awards in the Chatbots category

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Hubspot Live Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hubspot Live Chat.

88 Likeliness to Recommend

88 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hubspot Live Chat?

0% Negative
15% Neutral
85% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Fair

Feature Ratings

Average 85

Translation

100

Learning and Adaptability

95

Workflow Processing

90

Natural Language Processing

88

Wayfinding

88

Integration With CRM

88

Scheduled Availability

88

Personalized Service

87

Leads Generation

86

Multi-channel

85

Knowledgebase

83

Vendor Capability Ratings

Average 78

Product Strategy and Rate of Improvement

84

Availability and Quality of Training

84

Business Value Created

82

Quality of Features

80

Breadth of Features

79

Ease of Implementation

77

Vendor Support

75

Ease of Data Integration

75

Usability and Intuitiveness

75

Ease of Customization

74

Ease of IT Administration

73

Hubspot Live Chat Reviews

Avinash G.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

Easy to use and good service for development

Likeliness to Recommend

10 /10

What differentiates Hubspot Live Chat from other similar products?

Fast response and real time processing for development

What is your favorite aspect of this product?

The sales and coustomer services I really like that services

What do you dislike most about this product?

Nothing to dislike but pricing factor mat occur but it's okay will using for development

What recommendations would you give to someone considering this product?

I'll share to all my colleagues to use it once

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aakash S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Hubspot chatbot

Likeliness to Recommend

8 /10

What differentiates Hubspot Live Chat from other similar products?

It integrates well with other hubspot ecosystem.

What is your favorite aspect of this product?

Smooth integration with other hubspot ecosystem and the UI of chatbot

What do you dislike most about this product?

More policy oriented feature and internal alerts could be great.

What recommendations would you give to someone considering this product?

If you are using hubspot crm you should try the hub spot marketing hub.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

Cons

  • Less Caring

Carl O.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Makes our business far more productive

Likeliness to Recommend

9 /10

What differentiates Hubspot Live Chat from other similar products?

Where Hubspot Chat differs from others is the ease of setup and integration. We needed no technical input, and my colleague who did set it up was not technical in the slightest and was able to easily configure and go live with chat about 2 weeks after initial build began.

What is your favorite aspect of this product?

My favourite aspect is the fact we already use Hubspot as our CSM system, so it makes complete sense for Live Chat and Chatbot to be embedded in our existing account. We are a sales focused team, and we have lead forms on our website as lead gen is very important for us, and chatbot enables us to automate much of this and filter out the very simple queries.

What do you dislike most about this product?

I find that when the chatbot is converted into an actual chat for a 'human' to pickup, the notifications are poor and easy to miss. A nicer and clearer pop-up would be good.

What recommendations would you give to someone considering this product?

If you use Hubspot already, it is a no-brainer. If you don't, it may be worth shopping around a little bit first.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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