IBM watsonx Assistant Logo
IBM watsonx Assistant Logo
IBM

IBM watsonx Assistant

7.7 /10
Category
IBM watsonx Assistant
7.7 /10

What is IBM watsonx Assistant?

IBM watsonx™ Assistant is a market-leading, conversational artificial intelligence platform designed to help you overcome the friction of traditional support and deliver exceptional experiences.

Company Details


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Awards & Recognition

IBM watsonx Assistant won the following awards in the Conversational AI category

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IBM watsonx Assistant Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on IBM watsonx Assistant.

84 Likeliness to Recommend

1
Since last award

90 Plan to Renew

4
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love IBM watsonx Assistant?

4% Negative
0% Neutral
96% Positive

Pros

  • Efficient Service
  • Saves Time
  • Appreciates Incumbent Status
  • Helps Innovate

Feature Ratings

Average 79

Intent Extraction

86

Other Integrations

86

Artificial Intelligence Engine

84

Natural Language Processing

84

Workflow Processing

82

Personalized Service

77

Leads Generation

73

Learning and Adaptability

71

Vendor Capability Ratings

Average 78

Quality of Features

85

Usability and Intuitiveness

80

Ease of IT Administration

80

Breadth of Features

80

Availability and Quality of Training

79

Vendor Support

78

Product Strategy and Rate of Improvement

78

Ease of Implementation

77

Business Value Created

75

Ease of Customization

75

Ease of Data Integration

73

IBM watsonx Assistant Reviews

Aakash K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Easy to use good product

Likeliness to Recommend

10 /10

What differentiates IBM watsonx Assistant from other similar products?

the quality of response provided

What is your favorite aspect of this product?

proper and accurate information

What do you dislike most about this product?

noting so far

What recommendations would you give to someone considering this product?

this is a good assistance product for your organization

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Rishabh J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

A New Era in Conversational AI

Likeliness to Recommend

10 /10

What differentiates IBM watsonx Assistant from other similar products?

Unlike many cloud-only solutions, Watsonx Assistant offers deployment options that include on-premises and hybrid environments, catering to organizations with specific security and infrastructure needs.

What is your favorite aspect of this product?

My favorite aspect of this product is its seamless integration with other IBM tools, such as Watson Discovery for enhanced search functionalities, and Watson Knowledge Studio for natural language processing enhancements.

What do you dislike most about this product?

As such there is no dislike about this product, for me it completes all my daily needs of AI.

What recommendations would you give to someone considering this product?

I would highly recommend IBM Watsonx Assistant for anyone who is looking for good conversational AI then this will be the perfect product.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Effective Service

Sachin K.

  • Role: Information Technology
  • Industry: Agriculture
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Fantastic Product!

Likeliness to Recommend

4 /10

What differentiates IBM watsonx Assistant from other similar products?

It's unique features make is different from other products

What is your favorite aspect of this product?

Good customer support

What do you dislike most about this product?

Everything is fine in this product

What recommendations would you give to someone considering this product?

Good to have a tool like this

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Effective Service

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