Infobip Logo
Infobip Logo
Infobip

Infobip

7.5 /10
Category
Infobip
7.5 /10

What is Infobip?

Infobip is a global leader in omnichannel communication. Our programmable communications platform delivers a suite of tools for advanced customer engagement and support, plus security and authentication.

Company Details


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Awards & Recognition

Infobip won the following awards in the Communications Platform as a Service category

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Infobip Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Infobip.

90 Likeliness to Recommend

1
Since last award

100 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Infobip?

0% Negative
14% Neutral
86% Positive

Pros

  • Effective Service
  • Fair
  • Security Protects
  • Caring

Feature Ratings

Average 79

WebRTC-based Calling

92

Cloud Integration

82

Drag and Drop User Interface

81

Communication APIs

81

Software Development Kit

79

Online Cloud Platform

79

Integration APIs

78

Code Libraries

77

MMS API

77

AI Engine for CPaaS

75

Vendor Capability Ratings

Average 77

Quality of Features

84

Vendor Support

82

Ease of Implementation

81

Ease of IT Administration

79

Usability and Intuitiveness

78

Business Value Created

78

Product Strategy and Rate of Improvement

75

Breadth of Features

75

Ease of Data Integration

74

Availability and Quality of Training

72

Ease of Customization

70

Infobip Reviews

Fahmi B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2024

Comprehensive and Reliable Communication Solution

Likeliness to Recommend

9 /10

What differentiates Infobip from other similar products?

Infobip stands out due to its omnichannel communication, offering SMS, email, voice, chat apps, and in-app messaging, ensuring seamless customer reach. It boasts an extensive global network, connecting with telecom operators in over 190 countries for reliable delivery. The platform is highly scalable, catering to both small businesses and large enterprises. Infobip’s robust API integration allows easy customization and workflow integration. Advanced analytics provide valuable insights for optimizing strategies. Security and compliance with standards like GDPR and ISO/IEC 27001 ensure data protection.

What is your favorite aspect of this product?

My favorite aspect of Infobip is its omnichannel communication capabilities, allowing businesses to seamlessly connect with customers across multiple platforms like SMS, email, voice, chat apps, and in-app messaging. This versatility ensures businesses can reach their audience on their preferred channels, enhancing engagement and communication effectiveness.

What do you dislike most about this product?

The aspect I dislike most about Infobip is that its extensive range of features can be overwhelming for new users, making the initial setup and navigation somewhat complex. This steep learning curve may require additional time and effort to fully understand and utilize the platform's capabilities.

What recommendations would you give to someone considering this product?

For someone considering Infobip, I recommend: Leverage Customer Support: Utilize Infobip’s excellent 24/7 customer support and dedicated account managers to help with initial setup and ongoing use. Start with Core Features: Begin with the core communication channels that are most relevant to your business, and gradually explore additional features as you become more comfortable with the platform. Use Analytics Tools: Take advantage of Infobip’s advanced analytics and reporting tools to gain insights into your communication strategies and optimize your campaigns.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Stefan T.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Easy to use, easy to develop inside the tool

Likeliness to Recommend

10 /10

What differentiates Infobip from other similar products?

Functionality, easy to use

What is your favorite aspect of this product?

The easy way of configuring

What do you dislike most about this product?

Complexity, some integrations

What recommendations would you give to someone considering this product?

Take it is will help you a lot to enchant your business

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lidiane C.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Easy-to-use product and good features for customer

Likeliness to Recommend

9 /10

What differentiates Infobip from other similar products?

good features for customer service and data analysis

What is your favorite aspect of this product?

data analysis and customer service

What do you dislike most about this product?

I don't remember anything.

What recommendations would you give to someone considering this product?

It's a good vendor to our business. Easy-to-use product and good features for customer service and data analysis.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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