JumpCloud Customer Reviews 2024

JumpCloud

8.1 /10

What is JumpCloud?

At the intersection of devices, identities, and access, JumpCloud's cloud directory platform unifies the IT resources in any company's infrastructure.

Company Details

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Awards & Recognition

JumpCloud won the following awards in the Privileged Access Management category

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5 Top Rated Capabilities

12 Top Rated Features

Latest Award, 2024

2 Top Rated Capabilities

4 Top Rated Features

2023

JumpCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on JumpCloud.

92 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love JumpCloud?

0% Negative

7% Neutral

93% Positive

Pros

Respectful
Continually Improving Product
Unique Features
Caring

Feature Ratings

Average 85

Privileged Account Discovery

100

Access Control

100

Integration with Helpdesk Apps

PAM as a Service Option (PAMaaS)

IP address Restrictions

Service Account Governance (SAG)

Live Session Monitoring

Forensic Investigation Capability

Multi-Platforms/XaaS/Cloud/Hybrid support

Privileged Behavioural Analytics

Compliance Reporting

Vendor Capability Ratings

Average 82

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Implementation

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

JumpCloud Reviews

Tahir A.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

"Fantastic product!"

Likeliness to Recommend

10 /10

What differentiates JumpCloud from other similar products?

Device Management: JumpCloud extends beyond traditional identity management to include device management. This is particularly useful for organisation's that need to manage a diverse array of devices, including laptops, desktops, and servers.

What is your favorite aspect of this product?

Security Features: Security is a priority for JumpCloud, and it may include features such as multi-factor authentication (MFA) and robust access controls to help organisations enhance their security posture.

What do you dislike most about this product?

Commands sections and i think you guys need to more focused on the documentation’s for the users.

What recommendations would you give to someone considering this product?

I wolud recommend due to multiple features of, It's designed to manage user identities, devices, and access to resources in a cloud-centric environment. Here are some potential differentiators: Cross-Platform Support Cloud-Centric Approach: Directory-as-a-Service (DaaS) Device Management: Single Sign-On (SSO):

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

VenkataSunil B.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Best SSO and MFA

Likeliness to Recommend

10 /10

What differentiates JumpCloud from other similar products?

Best for SSO and MFA . When introduced ion our company , Sign in got easy and started saving lot of time .

What is your favorite aspect of this product?

We need not remember passwords of all the application we use. Just we have to integrate our application with Jumpcloud

What do you dislike most about this product?

Customer care support can be improved

What recommendations would you give to someone considering this product?

If you can afford do integrated all your applications to jump cloud

Pros

Efficient Service
Caring
Respectful
Appreciates Incumbent Status

Maurice H.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to use, adds great value to my small business

Likeliness to Recommend

8 /10

What differentiates JumpCloud from other similar products?

For my personal use, I prefer Jumpcloud a bit more than Microsoft Azure. Because monitoring a few operating systems from clients is my main goal, Jumpcloud provides me with a high quality professional service.

What is your favorite aspect of this product?

The ease of use and no-nonsense GUI. None of my clients have made complaints about the installation of JumpCloud on their machine. This is usually an issue with some other software I have tried. It also helps to have small client issues solved in a flash. From unfinished installations to problems with login in to their environment, it all works stable and professional.

What do you dislike most about this product?

Most features are already available, so for me, there is nothing to complain about :-)

What recommendations would you give to someone considering this product?

If you are looking for a high-quality online service that helps you to manage multiple devices in your IT environment, JumpCloud will be your best tool to use. From managing client pc's to the software they use and login control, JumpCloud has you covered.

Pros

Performance Enhancing
Enables Productivity
Security Protects
Continually Improving Product

JumpCloud

What is JumpCloud?

Company Details

Need Assistance?

Awards & Recognition

JumpCloud Ratings

92 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love JumpCloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Privileged Account Discovery Can discover roles for local and distributed accounts for on-prem or cloud environments.

Access Control Can provide fine-grained control to end user permission assignment. Supports RBAC, web password filler or other password hiding techniques.

Integration with Helpdesk Apps Privileged credentials are only available to personnel authorized for access through a valid trouble ticket. Provides an audit trail for first level of support.

PAM as a Service Option (PAMaaS) PAM is offered as a managed service.

IP address Restrictions Implement IP address restrictions to the PAM console.

Service Account Governance (SAG) PAM tool can manage service accounts effectively.

Live Session Monitoring Records session for audit purposes.

Forensic Investigation Capability PAM solution is able to give a 360° view of when the privileged account password was checked out and by whom, including all the actions that were taken.

Multi-Platforms/XaaS/Cloud/Hybrid support Solution works with Public, Private, Hybrid networks. Supports monitoring, alerting, reporting, and managing.

Privileged Behavioural Analytics Utilises machine learning technology/algorithms to analyze the behavior of privileged accounts to create baseline behaviours for privileged accounts.

Compliance Reporting By design auditing reporting metrics data feature by industries/compliance e.g. SOC2, SOX, PCI DSS 3.2, HIPAA, NERC CIP, ISO 27001, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

JumpCloud Reviews

Tahir A.

"Fantastic product!"

Likeliness to Recommend

Pros

VenkataSunil B.

Best SSO and MFA

Likeliness to Recommend

Pros

Maurice H.

Easy to use, adds great value to my small business

Likeliness to Recommend

Pros

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Feature Ratings

Privileged Account Discovery

Access Control

Integration with Helpdesk Apps

PAM as a Service Option (PAMaaS)

IP address Restrictions

Service Account Governance (SAG)

Live Session Monitoring

Forensic Investigation Capability

Multi-Platforms/XaaS/Cloud/Hybrid support

Privileged Behavioural Analytics

Compliance Reporting

Vendor Capability Ratings

Quality of Features

Ease of IT Administration

Breadth of Features

Ease of Implementation

Vendor Support

Business Value Created

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Ease of Data Integration

Ease of Customization