Khoros Social Media Management Logo
Khoros Social Media Management Logo
Khoros

Khoros Social Media Management

8.5 /10
Category
Khoros Social Media Management
8.5 /10

What is Khoros Social Media Management?

Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.

Company Details


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Awards & Recognition

Khoros Social Media Management won the following awards in the Social Media Management - Enterprise category

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Khoros Social Media Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Khoros Social Media Management.

85 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Khoros Social Media Management?

3% Negative
3% Neutral
94% Positive

Pros

  • Helps Innovate
  • Effective Service
  • Security Protects
  • Acts with Integrity

Feature Ratings

Average 84

Social Post Archival

88

Social Moderation and Workflow Management

86

Social Media Channel Integration Outbound

86

Social Asset Management

84

Campaign Execution

84

Sentiment Analysis

84

Social Response Management

84

Social Media Channel Integration Inbound

83

Dashboards and Visualization

82

Contextual Analysis

82

Trend Analysis

82

Vendor Capability Ratings

Average 82

Business Value Created

87

Availability and Quality of Training

85

Ease of Implementation

84

Breadth of Features

84

Ease of Data Integration

83

Product Strategy and Rate of Improvement

82

Ease of Customization

81

Vendor Support

81

Quality of Features

79

Ease of IT Administration

79

Usability and Intuitiveness

78

Khoros Social Media Management Reviews

Ved Prakash J.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Very happy with the use of the software

Likeliness to Recommend

9 /10

What differentiates Khoros Social Media Management from other similar products?

Its fresh approach to social media marketing

What is your favorite aspect of this product?

Unique features and innovation

What do you dislike most about this product?

Nothing that I can think of

What recommendations would you give to someone considering this product?

Go for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Giovani G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Khoros Social Media Management Has Been Reliable

Likeliness to Recommend

10 /10

What differentiates Khoros Social Media Management from other similar products?

The efficient features of Khoros Social Media Management make it so reliable. Khoros Social Media Management is easy to implement.

What is your favorite aspect of this product?

I like the reliability of Khoros Social Media Management. Khoros Social Media Management is amazing and affordable.

What do you dislike most about this product?

I do not dislike Khoros Social Media Management at all. Khoros Social Media Management is the best

What recommendations would you give to someone considering this product?

I highly recommend Khoros Social Media Management.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bolatito T.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Effective for social media management.

Likeliness to Recommend

9 /10

What differentiates Khoros Social Media Management from other similar products?

Khoros unified inbox is brilliant. It puts all social media messages in one place, thereby providing a birds eye view of incoming messages and responses. Making it difficult to miss conversations and easy to search through past posts and messages.

What is your favorite aspect of this product?

From the perspective of my day to day job role, I interact more with the analytical part of Khoros and it is what I fancy most about this software program. With Khoros, all engagement data from every social network where my company has a presence ,is in one place ,thereby making it easier for me to compare data metrics from one social media platform with another. I can also conveniently generate reports without necessarily needing to make use of spreadsheets.

What do you dislike most about this product?

The search mechanism on Khoros mobile app is cumbersome and sometimes outrightly fails to work. Page load speed can simply be more modern as well.

What recommendations would you give to someone considering this product?

If one can get past the mobile app which can sometimes be cumbersome , Khoros is an effective tool for social media management.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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