Kore.ai Experience Optimization Platform Logo Award Winner Product Badge
Kore.ai Experience Optimization Platform Logo Award Winner Product Badge
Kore.ai

Kore.ai Experience Optimization Platform

8.1 /10
Category
Kore.ai Experience Optimization Platform
8.1 /10

What is Kore.ai Experience Optimization Platform?

Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.

Company Details


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Awards & Recognition

Kore.ai Experience Optimization Platform won the following awards in the Conversational AI category

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Kore.ai Experience Optimization Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kore.ai Experience Optimization Platform.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kore.ai Experience Optimization Platform?

0% Negative
0% Neutral
100% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Effective Service
  • Inspires Innovation

Feature Ratings

Average 81

Workflow Processing

85

Artificial Intelligence Engine

84

Natural Language Processing

84

Personalized Service

80

Intent Extraction

80

Learning and Adaptability

78

Leads Generation

76

Other Integrations

68

Vendor Capability Ratings

Average 82

Breadth of Features

87

Quality of Features

86

Ease of Customization

85

Vendor Support

84

Usability and Intuitiveness

83

Ease of Implementation

81

Business Value Created

81

Product Strategy and Rate of Improvement

79

Availability and Quality of Training

79

Ease of Data Integration

76

Ease of IT Administration

76

Kore.ai Experience Optimization Platform Reviews

Kaushal Kishor S.

  • Role: C-Level
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Amazing Product

Likeliness to Recommend

10 /10

What differentiates Kore.ai Experience Optimization Platform from other similar products?

AI-Powered Virtual Assistants of Kore.ai is very powerful from others

What is your favorite aspect of this product?

I can easily automate my support

What do you dislike most about this product?

there is nothing to dislike

What recommendations would you give to someone considering this product?

Surely, I will recommend others

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sai R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

Easiest Tool to develop Virtual Assistants

Likeliness to Recommend

8 /10

What differentiates Kore.ai Experience Optimization Platform from other similar products?

The XO Platform offers a comprehensive suite of tools for designing, building, training, deploying, and managing virtual assistants across various channels. This is appealing for organizations that are seeking a one-stop shop for their conversational AI needs. Also the platform supports deployment on various channels, including messaging apps, websites, voice assistants, and more. This allows businesses to reach their customers wherever they are.

What is your favorite aspect of this product?

I like the Focus on Multi-model NLU and Intelligence. This can be a significant advantage as it potentially allows for more natural and nuanced interactions with chatbots. By incorporating capabilities like machine learning and large language models, the platform could provide more human-like conversations.

What do you dislike most about this product?

While Kore.ai promotes a low-code platform, there might be a lack of user reviews or comparisons readily available regarding its ease of use compared to competitors. Some competitors might offer simpler interfaces or pre-built templates, making them more accessible to users with less technical expertise.

What recommendations would you give to someone considering this product?

If you have complex conversational AI needs requiring nuanced understanding and multi-channel deployment, Kore.ai XO Platform's strengths in multi-model NLU and omnichannel support could be a good fit. Also, Consider your team's technical skills. While XO Platform offers a low-code environment, some competitors might be easier to use, especially if you have limited technical resources.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Cons

  • Less Generous
  • Vendor's Interest First
  • Under Delivered

Rakesh R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2024

Best AI Platform

Likeliness to Recommend

8 /10

What differentiates Kore.ai Experience Optimization Platform from other similar products?

Kore.ai is good AI tool to build conversional ai bots, easy to build and understand

What is your favorite aspect of this product?

Best thing is the intigrations and UI that help us to builld and integrate easily

What do you dislike most about this product?

As of now there is no cons

What recommendations would you give to someone considering this product?

Just go with this tool, its easy to build and good platform

Pros

  • Helps Innovate
  • Trustworthy
  • Caring
  • Generous Negotitation

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