Laiye Chatbot Logo
Laiye Chatbot Logo
Laiye

Laiye Chatbot

8.0 /10
Category
Laiye Chatbot
8.0 /10

What is Laiye Chatbot?

Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Company Details


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Awards & Recognition

Laiye Chatbot won the following awards in the Chatbots category

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Laiye Chatbot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Laiye Chatbot.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Laiye Chatbot?

3% Negative
0% Neutral
97% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 85

Knowledgebase

89

Learning and Adaptability

88

Personalized Service

86

Scheduled Availability

86

Multi-channel

85

Wayfinding

85

Voice or Text Input

84

Translation

84

Application Programming Interface

83

Integration With CRM

81

Leads Generation

81

Vendor Capability Ratings

Average 85

Vendor Support

89

Breadth of Features

88

Business Value Created

86

Quality of Features

86

Ease of Data Integration

86

Product Strategy and Rate of Improvement

85

Ease of Customization

85

Availability and Quality of Training

84

Usability and Intuitiveness

84

Ease of IT Administration

83

Ease of Implementation

81

Laiye Chatbot Reviews

Gary H.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Amazing Product.

Likeliness to Recommend

9 /10

What differentiates Laiye Chatbot from other similar products?

Laiye chatbot leverages on advanced AI algorithms to automate a wide range of tasks and interactions, enhancing efficiency and accuracy.

What is your favorite aspect of this product?

Laiye Chatbot automates repetitive tasks and handles multiple queries simultaneously, reducing the need for human intervention.

What do you dislike most about this product?

The effectiveness of the chatbot depends on the quality of the data and inputs it receives.

What recommendations would you give to someone considering this product?

Ensure the chatbot integrates seamlessly with your existing systems and platforms.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Efficient Service

Avinash G.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Good AI chatbot easy to use

Likeliness to Recommend

10 /10

What differentiates Laiye Chatbot from other similar products?

Fast response and easy to use services and deployment

What is your favorite aspect of this product?

The performance part is awesome really fast as compared to other

What do you dislike most about this product?

Nothing to dislike everything is good in this

What recommendations would you give to someone considering this product?

Try this AI integrated chatbot real time response and easy to use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Aly B.

  • Role: Finance
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

a little too automated

Likeliness to Recommend

7 /10

What differentiates Laiye Chatbot from other similar products?

ease of use

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

feels very botty.

What recommendations would you give to someone considering this product?

no recommendations

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Cons

  • Less Caring

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