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LastPass

8.5 /10
Category
LastPass
8.5 /10

What is LastPass?

LastPass manages your passwords and online life, so you don't have to. We've made going online easier and safer, and supporting all of your browsers, operating systems, and mobile devices since 2008.

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Awards & Recognition

LastPass won the following awards in the Password Management category

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LastPass Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LastPass.

87 Likeliness to Recommend

1
Since last award

91 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LastPass?

7% Negative
12% Neutral
81% Positive

Pros

  • Reliable
  • Respectful
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 86

Credential Management

91

Password Generator

89

Encryption and Decryption

88

Multi-Factor Authentication (MFA)

87

Vault for Each User

87

Work and Personal

87

Autosave and Autofill

86

Single Sign-On (SSO)

86

Team Management

86

Access From Multiple Devices

86

Credential Rotation

85

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

82

Quality of Features

81

Usability and Intuitiveness

81

Vendor Support

81

Availability and Quality of Training

79

Ease of Customization

76

Product Strategy and Rate of Improvement

76

LastPass Reviews

William M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Secure, user-friendly and essential tool!

Likeliness to Recommend

10 /10

What differentiates LastPass from other similar products?

LastPass stands out because it's super secure, easy to use, and offers features like password sharing and secure notes that make managing your passwords and sensitive info a breeze

What is your favorite aspect of this product?

My favorite aspect is how easy LastPass makes managing and sharing passwords. The security features are top-notch, and the interface is really user-friendly

What do you dislike most about this product?

What I dislike most is having occasional login issues due to the extra safety measures. But I guess that’s also a good thing because it means the security is really strong.

What recommendations would you give to someone considering this product?

I’d recommend giving LastPass a try for its strong security and ease of use. Just be aware of the occasional extra security steps during login, but it's worth it for the added protection.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Thomas W.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

A simple yet unbreakable password manager

Likeliness to Recommend

8 /10

What differentiates LastPass from other similar products?

LaspPass is unique because of its compatibility with different platforms. You can access any account regardless of the device you are using. It can work with Microsoft, macOS, android, and iOS. This is quite convenient because you can switch devices, when necessary without limitations.

What is your favorite aspect of this product?

I think AutoFill is my favorite feature. I don't have to type complicated passwords to access various platforms. I can safely access the count with a few clicks. The 2FA feature is also great because no one can access your account just because the password is stored in the vault. I also like it because it analyzes passwords and alerts me when I reuse passwords or choose a weak password. This enhances the overall security.

What do you dislike most about this product?

I always worry that that criminals might access the thousands of passwords stored in LastPass at some point. I believe that the vendor puts in place the relevant security measures, but then again, the convenience comes with some risk, just like with any cloud-based service. You need to be a=connected to the internet to access your passwords.

What recommendations would you give to someone considering this product?

Read and understand how LastPass functions for a great experience.

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Efficient Service

Jane F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Excellent and easy to use application

Likeliness to Recommend

9 /10

What differentiates LastPass from other similar products?

Accessibility on multiple devices by multiple people.

What is your favorite aspect of this product?

Easy to use and ability to view my entire vault.

What do you dislike most about this product?

Tries to autofill name/address/phone in too many unrelated places.

What recommendations would you give to someone considering this product?

You will accumulate passwords fast, so be organized and set up folders that work for you.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

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