LiveChat

LiveChat ChatBot

8.0 /10

What is LiveChat ChatBot?

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

LiveChat ChatBot won the following awards in the Chatbots category

Filter By

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

LiveChat ChatBot Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on LiveChat ChatBot.

81 Likeliness to Recommend

88 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love LiveChat ChatBot?

7% Negative

8% Neutral

85% Positive

Pros

Respectful
Saves Time
Enables Productivity
Efficient Service

Feature Ratings

Average 82

Multi-channel

Scheduled Availability

Application Programming Interface

Workflow Processing

Voice or Text Input

Personalized Service

Translation

Knowledgebase

Leads Generation

Integration With CRM

Wayfinding

Vendor Capability Ratings

Average 81

Ease of Data Integration

Ease of Implementation

Ease of Customization

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Vendor Support

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

LiveChat ChatBot Reviews

Martina E.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Conveniently, meets our needs.

Likeliness to Recommend

10 /10

What differentiates LiveChat ChatBot from other similar products?

The Livechat chatbot has strong language translation capabilities. This has ensured that it is able to respond to customers on our website, even when they are not chatting in English language. Chatbots ability to do this has saved my department money and simply increased our customer engagement capability.

What is your favorite aspect of this product?

The ability to recall past conversations between our customer service agents and a customer or sales prospect. This is a very valuable part of this chatbot for my department, as it helps to make engagements with customers feel more natural.

What do you dislike most about this product?

In the early days, we used to experience downtimes. However, the last time this happened, appears so faraway now.

What recommendations would you give to someone considering this product?

For teams seeking to aid their human customer service or engagement agents, Chatbot is one tool to consider.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

James B.

Role: Operations
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Fantastic Product Allows My Business to Thrive

Likeliness to Recommend

10 /10

What differentiates LiveChat ChatBot from other similar products?

I think the mainstream messaging app integration is the best of all the softwares we reviewed. I feel that it is the most efficient when it is able to seamlessly be a part of the conversation so simply, as opposed to some other software programs where it is not as easy to integrate.

What is your favorite aspect of this product?

I think the connectivity to Mailchimp. We had worked on other solutions in order to effectively connect what we already used within the boundaries of our company, and this product just made things super easy for us to implement and use. I was really impressed by it!

What do you dislike most about this product?

I think I mentioned the fact that I need it to sound more like our voice. I think it limits what we can say in such a way that we find ourselves responding using vernacular that you wouldn't associate with the people interacting as part of the business.

What recommendations would you give to someone considering this product?

I would recommend making sure it is something that will work for you, and make sure you gather input from the people who are going to be managing this thing to make sure their comfort level is there when using the product.

Pros

Appreciates Incumbent Status
Security Protects
Reliable
Unique Features

Chandana C.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Immediate responsed platform

Likeliness to Recommend

10 /10

What differentiates LiveChat ChatBot from other similar products?

Its quicker

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

Look and feel

What recommendations would you give to someone considering this product?

Good to have

Pros

Generous Negotitation
Efficient Service
Effective Service
Caring

LiveChat ChatBot

What is LiveChat ChatBot?

Company Details

Need Assistance?

Awards & Recognition

LiveChat ChatBot Ratings

81 Likeliness to Recommend

88 Plan to Renew

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love LiveChat ChatBot?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multi-channel Supports live chat, mobile app, powerbot and messenger

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Translation Supports automatic translate to multiple languages.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Integration With CRM The chatbot’s integration with the organization’s CRM would allow for customer information to be queried, once the customer’s identity has been verified.

Wayfinding Allows the chatbot to act as a site’s search engine, in addition to a text-based search field, and have access to a service desk’s service catalog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

LiveChat ChatBot Reviews

Martina E.

Conveniently, meets our needs.

Likeliness to Recommend

Pros

James B.

Fantastic Product Allows My Business to Thrive

Likeliness to Recommend

Pros

Chandana C.

Immediate responsed platform

Likeliness to Recommend

Pros

Most Popular LiveChat ChatBot Comparisons

Intercom

Drift Conversation Cloud

Tidio

ManyChat

Dialogflow

Laiye Chatbot

1
Since last award

Feature Ratings

Multi-channel

Scheduled Availability

Application Programming Interface

Workflow Processing

Voice or Text Input

Personalized Service

Translation

Knowledgebase

Leads Generation

Integration With CRM

Wayfinding

Vendor Capability Ratings

Ease of Data Integration

Ease of Implementation

Ease of Customization

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Vendor Support

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement