Medallia Experience Cloud Logo
Medallia Experience Cloud Logo
Medallia Inc.

Medallia Experience Cloud

7.3 /10
Category
Medallia Experience Cloud
7.3 /10

What is Medallia Experience Cloud?

Wherever your customers are, however they transact with you, and talk to or about you — Medallia will facilitate a conversation between you and every single one of them.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Medallia Experience Cloud won the following awards in the Voice of the Customer category

Filter By

Medallia Experience Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Medallia Experience Cloud.

85 Likeliness to Recommend

93 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Medallia Experience Cloud?

7% Negative
13% Neutral
80% Positive

Pros

  • Reliable
  • Fair
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 82

Multi-Channel Data Collection

86

Dashboards, Analytics and Reporting

85

Questionnaire Design/Survey Builder

82

Alerts

80

Text Analytics

80

Data Visualization

80

API Framework

79

Sentiment Analytics

76

Vendor Capability Ratings

Average 81

Breadth of Features

88

Quality of Features

86

Availability and Quality of Training

85

Usability and Intuitiveness

84

Ease of Implementation

83

Product Strategy and Rate of Improvement

82

Vendor Support

80

Business Value Created

80

Ease of IT Administration

79

Ease of Customization

76

Ease of Data Integration

75

Medallia Experience Cloud Reviews

Ogunleye A.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Great features, Great product

Likeliness to Recommend

8 /10

What differentiates Medallia Experience Cloud from other similar products?

It Is customer centric

What is your favorite aspect of this product?

the multi channel data collection

What do you dislike most about this product?

the mobile app interface.

What recommendations would you give to someone considering this product?

its a great product if the main focus is on enhancing Customer experience

Pros

  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate
  • Efficient Service

Romeet V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Expensive but best in the industry

Likeliness to Recommend

10 /10

What differentiates Medallia Experience Cloud from other similar products?

Ease of use, features, constantly upgrading to meet customer requirements.

What is your favorite aspect of this product?

It's always ahead of time. Text analytics is very strong

What do you dislike most about this product?

Pricing is my only concern otherwise it's the best

What recommendations would you give to someone considering this product?

If budget is not a constraint for you, Medallia most likely should be the best fit for most businesses

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2024

Great platform to collect and analyze feedback.

Likeliness to Recommend

9 /10

Pros

  • Saves Time
  • Respectful
  • Reliable
  • Performance Enhancing

Most Popular Medallia Experience Cloud Comparisons